Michael Carter
Centennial,CO
Summary
Dynamic customer service professional with over 7 years of experience in team supervision and training. Known for strong communication and organizational skills, contributing to enhanced operational efficiency and team performance. Recognized for elite customer service and satisfaction. Served on the Board of Directors at Stride Health Care (FQHC) with an emphasis on service to community and patient stakeholders. President and CEO of Freeman's Famous LLC. Seeking opportunities to contribute to a team that prioritizes world class customer service, operational excellence, and quantitative successful results.
Overview
9
9
years of professional experience
Work History
Lead Customer Service
Tony’s Meats and Market
Centennial, CO
02.2024 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Lead Customer Service and Logistics
Harbor Freight Tools USA
02.2022 - 02.2024
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Foreman Customer Service and Logistics Fo
King Soopers
Centennial, CO
11.2016 - 02.2022
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new staff on operational procedures and best practices for inventory management.
- Conducted regular inspections of facilities and equipment to maintain operational integrity.
- Implemented process improvements that enhanced team performance and reduced downtime.
- Collaborated with management on strategic initiatives to enhance store operations and customer satisfaction.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
- Trained workers in proper methods, equipment operation and safety procedures.
- Facilitated seamless handovers between shifts by maintaining clear documentation of completed tasks and outstanding items requiring attention.
- Fostered culture of continuous improvement, leading by example and encouraging innovative solutions.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Excellent communication
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
Timeline
Lead Customer Service
Tony’s Meats and Market
02.2024 - 03.2026
Lead Customer Service and Logistics
Harbor Freight Tools USA
02.2022 - 02.2024
Foreman Customer Service and Logistics Fo
King Soopers
11.2016 - 02.2022