Michael Case
Gaithersburg,MD
Summary
Highly motivated and detail-oriented quality assurance professional with a passion for ensuring software quality. Skilled in developing and executing comprehensive test plans, collaborating with developers to design automated test scripts, and tracking software issues and defects. Committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
26
26
years of professional experience
Work History
Engineer II
GEICO, Government Employees Insurance
08.2023 - Current
- Verified construction documentation to meet client requirements and vision.
- Performed preventative maintenance to keep tools and equipment functional.
- Created detailed reports on engineering activities and findings.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sr Application Analyst
GEICO, Government Employees Insurance
06.2010 - 08.2023
- Collaborated with upper management to drive strategy and implement new processes.
- Presented progress reports and project updates to stakeholders, facilitating clear communication across all levels of the organization.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Facilitated the successful migration of legacy applications onto modern platforms without disrupting business operations or end-user experiences.
- Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
- Mentored junior analysts, fostering strong teamwork and professional growth within the department.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Conducted comprehensive testing of new software releases, ensuring error-free deployment and user satisfaction.
Business Analyst
GEICO, Government Employees Insurance
11.2004 - 06.2010
- Assessed business requirements to create focused solutions.
- Developed custom reports utilizing advanced analytics techniques, giving decision-makers valuable insights into business operations.
- Presented business leaders with ROI estimations to drive project planning.
- Collected, defined and analyzed business requirements.
- Produced charts and diagrams to assist with problem analysis.
- Created and maintained standard operating procedures governing system functions and features.
- Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
- Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
- Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Quality Assurance Test Analyst
Electronic Data Systems, EDS
06.1998 - 11.2004
- Incorporated delivery requirements into planning of testing schedules.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Documented current production methods to identify points of limitation to target for quantification through testing procedures.
- Built automated test scripts to handle repetitive software testing work.
- Kept scripts and test cases updated with current requirements.
- Documented testing procedures for developers and future testing use.
- Reviewed user stories and acceptance criteria to ensure accurate translation into effective test scenarios.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Assisted in the implementation of Agile methodologies within the QA team, increasing efficiency and adaptability in a fast-paced environment.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Streamlined communication between QA team and development team, ensuring clear understanding of test results and required actions.
- Identified critical software bugs, escalating issues to developers for swift resolution.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Enhanced software quality by designing and executing comprehensive test plans and test cases.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Maintained detailed documentation of test procedures, results, and bug reports for reference during project lifecycle.
Education
Computer Learning Center
Alexandria, VAGeorge Mason University
Fairfax, VASkills
- Quality Assurance Controls
- Data Analysis
- Teamwork and Collaboration
- Computer Skills
- Project Planning
- Process Improvement
- Requirements Gathering
- Agile expertise
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceTimeline
Engineer II
GEICO, Government Employees Insurance
08.2023 - Current
Sr Application Analyst
GEICO, Government Employees Insurance
06.2010 - 08.2023
Business Analyst
GEICO, Government Employees Insurance
11.2004 - 06.2010
Quality Assurance Test Analyst
Electronic Data Systems, EDS
06.1998 - 11.2004
Computer Learning Center
George Mason University