Scott Borden
Ferndale,WA
Summary
Engineering professional with proven ability to innovate and solve complex technical challenges. Known for delivering high-quality solutions and driving team success through effective collaboration and adaptability. Skills include systems analysis, project management, and technical troubleshooting.
Overview
19
19
years of professional experience
Work History
Engineer Software Applications Lead II
IGT
Remote
01.2024 - 03.2026
- Primary help support administrator for ERP support staff
- Assisted accounting with financial reporting documents and created financial sequel reports against Microsoft Dynamics NAV and Microsoft Business Central.
- Administered Sage Premier Depreciation Software.
- Primary administrator for Jet Analytics, Warehouse, and Data Cube.
- Mentored direct report staff. Trained new hire employees on new hire procedures. Implemented mobile warehouse management for ERP solutions.
Engineer Software Applications III
IGT
01.2021 - 01.2024
- Created advanced data reporting
- Improved productivity across multiple departments
- Pushed for consistency, documentation, role responsibility
Applications Software Specialist II
IGT
Remote
01.2018 - 01.2021
- Primary administration work for the ERP and focused on permission and security management
- Administration and configurations for ITSM Remedy Force and Sales Force Platforms
- Specializing in custom object and flow management
- Worked with all departments across the organization to bring approval management into the ITSM
Applications Software Specialist II
IGT
01.2012 - 01.2018
- Administrator Epicor Manage 2000
- Ticket management, level 1 help support for business software applications
Warehouse Supervisor
IGT
01.2010 - 01.2012
- Managed 115 vehicle corporate fleet program interfaced with field service departments to assist them with part replacements
- Helped establish nationwide customer spare parts program
- Inventory management
Production Supervisor
IGT
01.2009 - 01.2010
- Ensure quality and training of staff
- Ensure items being produced were quality assured
- Delivery
- Certificated in Washington State Gaming Association and Regional Tribal Jurisdictions
- Annual physical inventories responsible for ensuring product stock level
Computer Hardware Technician
IGT
01.2007 - 01.2009
- Responsible for CRT monitor testing repair, focused on touchscreen repair with ELO touchscreens
- Computer CPU repair and point of sale equipment
- Bill acceptor, card reader and other related hardware products
- Controlled product stocks
Education
Comptia A+ -
Gotocert.com
Online01-2002
Skills
- Critical thinking
- Top quality customer service
- Project planning
- Management of 100 people
- Time management
- Process improvement
- Quality control
- Project management
- Data analysis
- System troubleshooting
- Quality assurance controls
- Software development
- Process development
- Manufacturing processes
- Network configuration
- Proficient in SQL query, DAX reporting language, report building in SQL and Power BI
- Microsoft 365, InTune Azure, Entra, Remote desktop and server management, communications in ATL
Timeline
Engineer Software Applications Lead II
IGT
01.2024 - 03.2026
Engineer Software Applications III
IGT
01.2021 - 01.2024
Applications Software Specialist II
IGT
01.2018 - 01.2021
Applications Software Specialist II
IGT
01.2012 - 01.2018
Warehouse Supervisor
IGT
01.2010 - 01.2012
Production Supervisor
IGT
01.2009 - 01.2010
Computer Hardware Technician
IGT
01.2007 - 01.2009
Comptia A+ -
Gotocert.com