Summary
Overview
Work History
Education
Skills
Timeline
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Jocelyn Basquez

Houston,Texas

Summary

Team Member at Chick-fil-A, adept in customer service and product advising, demonstrating a keen ability to learn diverse roles, such as excelling in making iced coffee and frosted beverages. As a promotional team member for Assist Marketing, I engaged in dynamic team collaboration and high-energy customer interactions to elevate product awareness for beverages.

Overview

3
3
years of professional experience

Work History

Team Member

Dutch Bros
Spring, TX
08.2025 - 04.2026
  • Operated kitchen equipment safely while preparing menu items according to established standards.
  • Streamlined order processing by implementing efficient workflow techniques during peak hours.
  • Monitored inventory levels, ensuring adequate supplies for daily operations without shortages.
  • Contributed to maintaining high food quality standards through regular checks and adherence to recipes.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.

Team Member

TopGolf
Spring, TX
12.2024 - 03.2025
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Assisted in training new employees on food safety protocols and operational procedures.
  • Engaged with customers to promote special offers, enhancing overall dining experience and satisfaction.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Squad Member

Mod Pizza
Cypress, TX
07.2024 - 10.2024
  • Deliver excellent customer service and teamwork, enhancing guest satisfaction through positive interaction and timely service.
  • Work closely with the team to maintain a clean, organized environment, ensuring smooth operations and high productivity.
  • Consistently achieve high customer satisfaction scores by efficiently managing tasks and maintaining quality standards.
  • Assist colleagues in busy periods, fostering a cooperative atmosphere and contributing to team success.
  • Focus on detail in food preparation and presentation, ensuring health and safety standards compliance.

Office Assistant

Waltrip HS
Houston, TX
01.2024 - 06.2024
  • Managed document filing, improving retrieval efficiency
  • Maintained an organized office environment
  • Assisted in various office errands, ensuring smooth operations

Team Member

Chick-fil-A
Houston, TX
05.2023 - 03.2024
  • Helped customers find specific products, answered questions, and offered product advice
  • Learned roles of other departments to provide coverage and keep the store operational
  • Assisted with training new team members

Promotional Team Member

Assist Marketing
Houston, TX
12.2023 - 01.2024
  • Promoted Coca-Cola products effectively
  • Delivered enthusiastic customer interactions
  • Boosted product visibility

Education

High School Diploma -

Waltrip High School
Houston, TX

Lonestar
Houston, TX
04.2026

Skills

  • Customer Service
  • Organization
  • Problem Solving
  • Adaptability
  • Safe Food Serving
  • Critical Thinking

Timeline

Team Member

Dutch Bros
08.2025 - 04.2026

Team Member

TopGolf
12.2024 - 03.2025

Squad Member

Mod Pizza
07.2024 - 10.2024

Office Assistant

Waltrip HS
01.2024 - 06.2024

Promotional Team Member

Assist Marketing
12.2023 - 01.2024

Team Member

Chick-fil-A
05.2023 - 03.2024

High School Diploma -

Waltrip High School

Lonestar