Jocelyn Basquez
Houston,Texas
Summary
Team Member at Chick-fil-A, adept in customer service and product advising, demonstrating a keen ability to learn diverse roles, such as excelling in making iced coffee and frosted beverages. As a promotional team member for Assist Marketing, I engaged in dynamic team collaboration and high-energy customer interactions to elevate product awareness for beverages.
Overview
3
3
years of professional experience
Work History
Team Member
Dutch Bros
Spring, TX
08.2025 - 04.2026
- Operated kitchen equipment safely while preparing menu items according to established standards.
- Streamlined order processing by implementing efficient workflow techniques during peak hours.
- Monitored inventory levels, ensuring adequate supplies for daily operations without shortages.
- Contributed to maintaining high food quality standards through regular checks and adherence to recipes.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
Team Member
TopGolf
Spring, TX
12.2024 - 03.2025
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new employees on food safety protocols and operational procedures.
- Engaged with customers to promote special offers, enhancing overall dining experience and satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Squad Member
Mod Pizza
Cypress, TX
07.2024 - 10.2024
- Deliver excellent customer service and teamwork, enhancing guest satisfaction through positive interaction and timely service.
- Work closely with the team to maintain a clean, organized environment, ensuring smooth operations and high productivity.
- Consistently achieve high customer satisfaction scores by efficiently managing tasks and maintaining quality standards.
- Assist colleagues in busy periods, fostering a cooperative atmosphere and contributing to team success.
- Focus on detail in food preparation and presentation, ensuring health and safety standards compliance.
Office Assistant
Waltrip HS
Houston, TX
01.2024 - 06.2024
- Managed document filing, improving retrieval efficiency
- Maintained an organized office environment
- Assisted in various office errands, ensuring smooth operations
Team Member
Chick-fil-A
Houston, TX
05.2023 - 03.2024
- Helped customers find specific products, answered questions, and offered product advice
- Learned roles of other departments to provide coverage and keep the store operational
- Assisted with training new team members
Promotional Team Member
Assist Marketing
Houston, TX
12.2023 - 01.2024
- Promoted Coca-Cola products effectively
- Delivered enthusiastic customer interactions
- Boosted product visibility
Education
High School Diploma -
Waltrip High School
Houston, TXLonestar
Houston, TX04.2026
Skills
- Customer Service
- Organization
- Problem Solving
- Adaptability
- Safe Food Serving
- Critical Thinking
Timeline
Team Member
Dutch Bros
08.2025 - 04.2026
Team Member
TopGolf
12.2024 - 03.2025
Squad Member
Mod Pizza
07.2024 - 10.2024
Office Assistant
Waltrip HS
01.2024 - 06.2024
Promotional Team Member
Assist Marketing
12.2023 - 01.2024
Team Member
Chick-fil-A
05.2023 - 03.2024
High School Diploma -
Waltrip High School
Lonestar