Michael Centers
Winchester,KY
Summary
Detail-oriented Pharmaceutical Technician experienced in training staff and enhancing team collaboration. Specializes in compliance adherence and operational efficiency within pharmaceutical operations. Delivers exceptional customer service and maintains effective communication, ensuring high customer satisfaction and adherence to industry regulations.
Overview
10
10
years of professional experience
Work History
Pharmaceutical Technician
Catalent Pharma Solutions
Winchester, Kentucky
11.2020 - Current
- Ensured compliance with safety regulations and quality standards in all procedures.
- Trained new staff on operational practices and pharmaceutical guidelines, enhancing team readiness and adherence to protocols.
- Managed multiple tasks simultaneously with attention to detail, supporting seamless operations.
- Set up and operated production machinery according to specific standards and protocols of the company.
Customer Service Representative
Amazon
Winchester, Kentucky
01.2016 - 08.2019
- Resolved customer complaints by identifying issues and providing solutions.
- Resolved customer problems with knowledgeable and friendly service, contributing to overall customer satisfaction.
- Fostered strong customer relationships to encourage repeat business and loyalty.
- Assisted customers with inquiries via phone, email, and chat, ensuring timely and accurate responses.
Education
High School Diploma -
George Rogers Clark
Winchester Ky05-2013
Some College (No Degree) - Electrical Engineering
Bctc
Winchester, KYSkills
- Pharmaceutical regulations
- Regulatory compliance
- Compliance adherence
- Batch record keeping
- Equipment operation
- Problem solving
- Attention to detail
- Customer relations
- Effective communication
- Team collaboration
- Team training
Timeline
Pharmaceutical Technician
Catalent Pharma Solutions
11.2020 - Current
Customer Service Representative
Amazon
01.2016 - 08.2019
High School Diploma -
George Rogers Clark
Some College (No Degree) - Electrical Engineering
Bctc