MICHAEL CHAD HOWARD

• Trained and developed team members on best practices for parts handling and customer service.
• Oversaw inventory management processes to ensure optimal stock levels and reduce excess.
• Established strong relationships with suppliers to negotiate favorable terms and conditions.
• Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
• Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
• Ordered parts for customers, repair shops, and service departments for use in Automotive equipment.

• Assisted in the development of a customer relationship management system for tracking inquiries and orders.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Tracked parts use and charged items to customer accounts for billing.

• Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
• Coordinated inventory management processes, optimizing stock levels and minimizing waste.
• Collaborated with cross-functional teams to streamline logistics operations and enhance service delivery.
• Oversaw daily operations and shipping and handling processes.
• Maintained high levels of accuracy in daily operations.
• Completed daily operations on time and maintained high standards of accuracy.
• Oversaw inventory control levels and verified compliance with storage and organization processes.

• Trained and developed team members on best practices for parts handling and customer service.
• Oversaw inventory management processes to ensure optimal stock levels and reduce excess.
• Established strong relationships with suppliers to negotiate favorable terms and conditions.
• Oversaw daily operations of the Parts Department while managing a team of dedicated employees effectively.
• Collaborated with service department staff to ensure timely delivery of parts needed for vehicle repairs, minimizing customer wait times.
• Ordered parts for customers, repair shops, and service departments for use in Automotive equipment.

Graduated