MICHAEL CHALMERS
Chicago,IL
Summary
Diligent professional with proven expertise in customer communications, satisfaction, and scheduling. Committed to enhancing client experiences through effective problem-solving and proactive engagement. Aiming to leverage strong interpersonal skills and a detail-oriented approach to contribute positively to team objectives and drive organizational success. Passionate about fostering lasting relationships that promote loyalty and satisfaction among customers.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Hub Coordinator
Auto Zone
Streamwood, IL
08.2022 - 10.2025
- Coordinated logistics and inventory management to optimize product flow across multiple hubs.
- Developed training programs for new staff, enhancing operational efficiency and knowledge retention.
- Streamlined communication between departments to improve response times and service levels.
- Implemented process improvements that reduced delays in order fulfillment and increased customer satisfaction.
- Mentored junior team members, fostering a collaborative environment focused on continuous improvement.
Forensic Technician
Cook County Medical Examiner’s Office
Chicago, IL
05.2012 - 12.2021
- To work alongside pathologist performing the evisceration of deceased human remains for the study and determination of death.
- To receive bodies from local authorities and/or funeral service professionals as well as to release bodies to proper agents.
- Perform day to day tasks around the morgue to ensure efficient functionality of the office. i.e., stocking supplies, making formalin bottles for the post room, setting up stations for autopsies for the next day.
- Conducted thorough examinations of evidence to support investigations and legal proceedings.
- Collaborated with law enforcement agencies to gather information and assist in case resolutions.
- Operated advanced forensic tools and technologies to analyze physical evidence accurately.
Licensed Funeral Director & Embalmer
Leak & Sons Funeral Home
Chicago, IL
04.2007 - 05.2012
- Oversee the preparation and care of the remains of people who have died.
- Perform embalming duties as necessary.
- Close caskets and lead funeral corteges to churches or burial sites.
Supervisor II
Trak Auto
Chicago, IL
09.1996 - 10.2000
- Overseer of stocking crew to stock and face the merchandise on the shelves.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Assign employees to specific duties.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Education
A.S. - Mortuary Science
Malcolm X College
Chicago, IL05-2006
Skills
- 10 yrs experience performing autopsies
- Leadership and management skills
- Communication skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Team leadership
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Self motivation
- Professionalism
- Problem-solving abilities
Certification
L.F.D.E
Timeline
Hub Coordinator
Auto Zone
08.2022 - 10.2025
Forensic Technician
Cook County Medical Examiner’s Office
05.2012 - 12.2021
Licensed Funeral Director & Embalmer
Leak & Sons Funeral Home
04.2007 - 05.2012
Supervisor II
Trak Auto
09.1996 - 10.2000
A.S. - Mortuary Science
Malcolm X College