Michael Chamberlain
Chicago,United States
Summary
Seasoned mental health professional with a decade of experience in account management and customer success built on relationship development, sustained collaboration, and verifiable results. Diverse industry experience encompassing domestic and global populations ranging in size from 5,000 to 100,000+ employees across a diverse array of corporations. Clinical psychology licensure with direct patient experience, allowing for a nuanced, authentic and empathic understanding of entire scope of service delivery from corporate needs to end-user experiences. Passionate and conscientious about creating collaborative partnerships with businesses seeking to improve and maintain the mental health and emotional wellness of their employee populations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Neuropsychological Assessment Manager
Howard Brown Health
Chicago , IL
2022.05 - Current
- Collaborated with in-house psychiatry team to develop and implement neuropsychological service line and work flow
- Collaborated with psychiatric prescriber teams to coordinate care for patients requiring assessment for executive function disruption such as ADHD
- Conducted neuropsychological assessments and provided clinical feedback to patients
- Assessed executive functioning deficits and developed strategies to improve functioning in daily life tasks
- Produced clear reports outlining patients cognitive, behavioral and personal strengths and weaknesses, as well as diagnoses and treatment recommendations
- Supervised and trained graduate students to promote positive early career experiences and optimal patient care
- Wrote and prepared detailed clinical neuropsychological reports using data from psychological or neuropsychological tests, self-reports, rating scales, direct observations and interviews
Licensed Clinical Psychologist
Midwest Counseling and Diagnostics
Chicago , IL
2021.05 - Current
- Conducted psychological assessments and evaluations
- Provided psychotherapy to adult individuals
- Diagnosed mental health, emotional and substance abuse disorders
- Reviewed clinical records, lab results, medical histories, and other relevant data
- Developed treatment plans and interventions for a wide range of mental health issues
- Collaborated with physicians, psychiatrists, social workers, nurses, and other healthcare professionals
- Monitored patient progress and adjusted treatments as needed
Global Account Manager
ComPsych Guidance Resources
Chicago , IL
2016.06 - 2021.03
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Created comprehensive reports on account performance and presented them to senior management
- Analyzed client data and identified opportunities for growth
- Managed multiple accounts simultaneously while meeting deadlines
- Resolved customer complaints in a timely manner
- Developed strategies to increase revenue from existing accounts
- Presented product features and advantages to potential customers during sales meetings
- Collaborated with marketing team to develop promotional materials for clients
- Maintained accurate records of all customer interactions in the CRM system
- Solicited feedback from customers on their experience with products or services
- Attended trade shows and conferences as a representative of the company
- Acted as main point of contact in matters relating to client concerns and needs
- Renewed existing accounts by cementing trusting relationships with customers
- Motivated and worked with onboarding team members to successfully integrate new employees into organization
Account Manager
Protocall Services
Portland , OR
2012.01 - 2016.06
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Provided ongoing monitoring to ensure accurate program delivery
- Customized product design to meet customer needs and worked with customers to create procedures to measure accessibility
- Created comprehensive reports on account performance and presented them to senior management
- Engaged in contract maintenance and evaluation of fee structures
- Resolved customer complaints in a timely manner
- Attended trade shows and conferences as a representative of the company
Learning Disability/ADHD Program Administrator
Portland State University Portland OR
Portland , OR
2011.08 - 2012.06
- Collaborated with senior management to develop a needs assessment to determine the design and implementation of the Assessment Administrator position
- managed clients from their inception to completion of the Assessment program by meeting fact-to-face and determining disposition
- Recruited incoming pre-doctoral trainees for the Assessment program
- Co-created training curriculum for incoming pre-doctoral trainees
- Co-facilitated weekly group supervision of pre-doctoral training cohort
- Prepared and presented weekly Assessment program statistics to staff departments
Education
PsyD - Clinical Psychology
Pacific University, College of Health Professions
Forest Grove, OR2010-08
Master of Science - Clinical Psychology
Pacific University, College of Health Professions
Forest Grove2007-06
Bachelor of Science - Psychology, Family Studies Cluster
Portland State University
Portland, OR2002-06
Skills
- Relationship building and management
- Account Oversight
- Excellent communication skills
- Administrative Oversight
- Teamwork and Collaboration
- Client rapport
- Customer Satisfaction
- Management collaboration
- Reporting
- Strategic Planning
- Revenue retention
- Sales Meetings and Orientations
- Documentation And Reporting
- Customer training
- Complaint Management
Certification
- Licensed Clinical Psychologist - IL-#071-010508
References
References available upon request.
Timeline
Neuropsychological Assessment Manager
Howard Brown Health
2022.05 - Current
Licensed Clinical Psychologist
Midwest Counseling and Diagnostics
2021.05 - Current
Global Account Manager
ComPsych Guidance Resources
2016.06 - 2021.03
Account Manager
Protocall Services
2012.01 - 2016.06
Learning Disability/ADHD Program Administrator
Portland State University Portland OR
2011.08 - 2012.06
PsyD - Clinical Psychology
Pacific University, College of Health Professions
Master of Science - Clinical Psychology
Pacific University, College of Health Professions
Bachelor of Science - Psychology, Family Studies Cluster
Portland State University
- Licensed Clinical Psychologist - IL-#071-010508
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