MICHAEL CHAMBERS
North Lauderdale,USA
Summary
An experienced customer-focused and results driven professional who possesses a strong sense of urgency with regard to client satisfaction. With superb interpersonal and communication skills, coupled with excellent relationship building and negotiating capabilities, I have a proven track record of success. My high-energy and motivational abilities ensure a strong team approach in both management and support staff capacities. As an experienced manager in the fields of sales and customer service, I fully understand the importance of time management, troubleshooting, customer satisfaction. Currently seeking to join a dynamic company in which my management, customer service and sales experience would allow me the opportunity to growth.
Case management professional with strong history of leadership and impactful team management. Proven track record of improving client satisfaction and operational efficiency. Known for collaborative approach and adaptability in dynamic environments. Skilled in conflict resolution and strategic planning.
Overview
20
20
years of professional experience
Work History
Manager
Choice Home Warranty
Sunrise, FL
10.2019 - Current
- Supervised case managers to ensure compliance with family service policies and procedures.
- Developed training programs to enhance staff performance and improve case management skills.
- Facilitated interdisciplinary team meetings to coordinate support for families in crisis situations.
- Implemented best practices for case documentation, enhancing accuracy and consistency across reports.
- Supervised case management team, ensuring compliance with policies and procedures.
- Developed training programs to enhance staff competencies and service delivery.
- Implemented streamlined case processing protocols, improving workflow efficiency.
- Conducted regular performance evaluations to identify areas for staff development.
- Collaborated with interdisciplinary teams to coordinate comprehensive care plans.
- Analyzed case data to identify trends and improve client outcomes strategically.
- Led initiatives to enhance client satisfaction through improved service delivery models.
- Established best practices for case documentation, ensuring accuracy and consistency across reports.
- Developed and implemented strategic initiatives to optimize resource allocation and improve productivity.
- Led cross-functional teams to drive operational efficiency and enhance project outcomes.
- Mentored junior staff, fostering professional growth and enhancing team capabilities.
- Streamlined processes, resulting in significant reductions in turnaround times across departments.
- Analyzed performance metrics to identify areas for improvement and inform decision-making strategies.
- Led operational strategies to enhance team productivity and efficiency.
- Developed and implemented training programs for staff development and performance improvement.
- Managed departmental budgets, ensuring resource allocation aligned with organizational goals.
- Streamlined processes to reduce waste and improve workflow efficiency across teams.
- Fostered a collaborative environment, enhancing communication between departments for project success.
Property Manager & Retail Store Manager
Uncle Bob’s Self Storage
Fort Lauderdale, FL
01.2013 - Current
- Utilized sales and customer service skills to rent storage units as well as to sell merchandise to customers inside of our sales center.
- Demonstrated the ability to multitask by answering the phones, responding to on-line customer inquiries, supervising day-to-day staff functions, and conducting site tours.
- Maintained customer and vendor files, daily phone logs, and bank deposit receipts.
- Prepared competitive marketing reports and assisted with the development of new sales and marketing strategies.
- Ensured compliance with statutory regulations pertaining to public auctions.
- Responsible for making monthly collection phone calls to delinquent tenants.
Property & Retail Manager
America’s Attic Self Storage
North Lauderdale, FL
03.2009 - 12.2012
- Met and exceeded monthly revenue goals by completing routine audits and updating accounts payable and receivable systems.
- Contacted delinquent customers to collect past-due payments and processed monthly invoice statements.
- Trained and supervised support staff to maintain monthly sales goals.
- Implemented marketing strategies to attract new (and retain current) clientele.
- Maintained a professional demeanor while address negative feedback and customer complaints.
- Delivered superior customer service utilizing proper selling techniques via telephone and with walk-ins.
- Performed site tours for vendors, corporate visitors and potential customers.
- Maintained a clean, safe and secure environment, including daily lock checks and visual inspections following move-in/outs.
- Scheduled and processed paperwork for moving truck (U-Haul) rentals.
Academic Advisor/Team Lead
Market Linx Direct
Coral Springs, FL
11.2008 - 02.2009
- Provided customer service and assistance to prospective students for a fully accredited career college.
- Responded to student inquiries via phone, internet and written correspondence.
- Assisted with the recruitment of potential students and provided information regarding financial aid and scholarships.
- Responsible for the training and development of new employees.
Outbound Sales Supervisor
Global Response, Inc.
Margate, FL
08.2006 - 11.2008
- Lead and managed the inbound sales team in a high call volume call center.
- Developed process controls and metrics for the daily management of the call center.
- Planned, assigned and monitored work tasks for optimum team efficiency.
- Prepared reports and internal correspondence to improve departmental transparency.
- Provided technical support to the data entry and customer service teams.
Education
Information Technology Certificate -
Atlantic Technical Center
Coconut Creek, FL01.2015
Associates Degree - Business Administration
Marcus Garvey Community College
Kingston, Jamaica01.1996
High School Diploma - undefined
Harry S. Truman High School
Bronx, NY01.1992
Skills
- Proficient with call center operations such as: multi-line phone systems, call center metrics decoding aptitude, and high-volume call queues
- Mastery of MS Office, CRM software, DOS based systems
- Exceptional workflow management
- Excellent communication skills, both written and verbal
- Marketing and Social Networking savvy
- Leadership, coaching and mentoring with the ability to motivate and train others
- Committed to maintain data integrity
- Entrepreneurial manager, overseeing the daily operation of over 1,000 units in a 120,000 sq ft facility
Timeline
Manager
Choice Home Warranty
10.2019 - Current
Property Manager & Retail Store Manager
Uncle Bob’s Self Storage
01.2013 - Current
Property & Retail Manager
America’s Attic Self Storage
03.2009 - 12.2012
Academic Advisor/Team Lead
Market Linx Direct
11.2008 - 02.2009
Outbound Sales Supervisor
Global Response, Inc.
08.2006 - 11.2008
Associates Degree - Business Administration
Marcus Garvey Community College
High School Diploma - undefined
Harry S. Truman High School
Information Technology Certificate -
Atlantic Technical Center