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Michael Chambers
Norwalk,Iowa
Overview
24
24
years of professional experience
Work History
Senior Quality Assurance Analyst
Agencybloc
Clive, Iowa
02.2018 - 10.2025
- Collaborated with QA team to execute regression, exploratory, functional, and non-functional testing on insurance agency CRM product, ensuring quality and reliability
- Facilitated UATs with client success team to validate new features prior to production deployment, enhancing user satisfaction
- Created and maintained test cases and bugs in JIRA
- Executed tests using Xray and Postman
- Monitored and reported metrics on bugs found, bugs fixed, executed test cases, and open test cases to inform project stakeholders
- Participated in Retrospectives when a project has been completed
Test Analyst
Dupont Pioneer
Johnston, Iowa
07.2013 - 11.2017
- Engaged in an Agile environment by attending all SCRUM ceremonies, retrospectives, sprint planning, and sprint reviews to foster collaboration and track progress.
- Executed manual, regression and exploratory tests
- Used TestComplete to create and maintain automated tests
- Created and maintained test cases using TFS, Visual Studio, MTM, JIRA and QA Symphony
- Monitored metrics for active bugs, closed bugs, user stories completed/open per sprint, and test cases passed/open per sprint to provide insights into project health
- Facilitated testing sessions with users to gather feedback on SDLC progress, documenting comments, enhancements, and defects to inform future development
- Created functionality documentation, tracked all the business rules based upon story requirements to help with regression testing and provide video tutorials for users
Quality Assurance Analyst & Tier 3 Support Specialist
RICS Software (Retail Inventory Control System)
Des Moines, IA
12.2002 - 04.2013
- QA Testing: Executed end-to-end manual and regression testing on web-based platforms, ensuring software quality by documenting bugs, change requests, and testing procedures.
- Technical Escalation: Served as primary liaison between clients and development team, resolving complex Tier 3 technical issues and implementing software enhancements.
- Account Management: Managed client relationships via Salesforce, facilitating legacy-to-enterprise system migrations and aligning software implementation with business needs.
Team Manager
RICS Software (Retail Inventory Control System)
Des Moines, IA
01.2008 - 01.2010
- Led team of 5; coordinated daily workflow, tracked performance metrics (ShoreTel Server), and ensured employee accountability.
- Monitored call activity; managed escalation pipeline for Tier 2 and Tier 3 support requests to ensure timely resolution.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Software Support Specialist Trainer
RICS Software (Retail Inventory Control System)
Des Moines, IA
01.2002 - 01.2008
- Training: Delivered on-site and remote software training for new users, enhancing understanding and adoption of software tools.
- Technical Setup: Configured small-to-medium networks and provided hardware support for printers and scanners, ensuring seamless operation of VPN/remote access tools (LogMeIn, Join.me).
Education
core MCSE classes and A+ Certification
01-2000
Liberal Arts -
DMACC
Ankeny, IA01-1993
Skills
- Quality Assurance
- Test Automation
- Regression testing
- Functional testing
- Performance Testing
- JIRA management
- Business Analysis
- Business Analysis
- Team Management
Timeline
Senior Quality Assurance Analyst
Agencybloc
02.2018 - 10.2025
Test Analyst
Dupont Pioneer
07.2013 - 11.2017
Team Manager
RICS Software (Retail Inventory Control System)
01.2008 - 01.2010
Quality Assurance Analyst & Tier 3 Support Specialist
RICS Software (Retail Inventory Control System)
12.2002 - 04.2013
Software Support Specialist Trainer
RICS Software (Retail Inventory Control System)
01.2002 - 01.2008
core MCSE classes and A+ Certification
Liberal Arts -
DMACC