MICHAEL CHARLES
Stamford,CT
Summary
Proven track record in youth mentoring and customer service, demonstrated through dynamic roles including After-School Counselor at JCC. Excelling in organization and teamwork, I consistently surpassed sales targets by over 15% at Limitless Management, showcasing my ability to adapt and thrive in diverse environments. Dedicated and patient individual with experience providing excellent childcare services to children of all ages. Proven ability to create a safe and stimulating learning environment while teaching physical, social, and emotional skills. Skilled in developing and implementing daily activities, handling emergency situations, and communicating effectively with parents and guardians.
Overview
2
2
years of professional experience
Work History
Security Guard, Guard Card
Ljb Security
12.2024 - Current
- Guard card from december 2024-2029
- Guard card allows me to work any security job in CT
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
After-School Counselor
JCC- JEWISH COMMUNITY CENTER
01.2023 - Current
- My responsibility is to make sure my students are helped with assignments, making sure they complete their assignments
- Making sure they eat
- Making sure they are well protected in a safe environment, and making sure they have a good time during activities
- Oversaw children in extracurricular activities, confirming student safety and comfort
- Ensured safety of all participants during after-school activities by implementing appropriate rules and regulations
- Demonstrated ability to effectively counsel children in various after-school activities
Door-to-Door Sales Representative
limitless managment
06.2024 - 07.2024
- Demonstrated excellent communication, interpersonal, and customer service skills
- Collaborated with team members on various marketing initiatives to promote the company's products and services
- Provided detailed product information to customers during presentations
- Consistently met or exceeded monthly sales targets set by management
- Educated customers about product features and benefits prior to sale
Game room front desk receptionist
University of Connecticut
03.2024 - 05.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- My duty was to unbox packages and place them in their assigned placements
- I was to make sure the customers had a satisfied experience in 5below in and out of the store
- I was also given the task of helping close the store on night shifts
Education
Some College (No Degree) - MECHANICAL ENGINEER Candidate
University of Connecticut
Mansfield, CT05-2027
Skills
- Organization skills
- Customer Service Skills
- Teamwork Skills
- Critical Thinking Skills
- Youth Mentoring
- Problem-Solving
- Classroom Instruction
- Age-Appropriate Activities
References
References available upon request
Timeline
Security Guard, Guard Card
Ljb Security
12.2024 - Current
Door-to-Door Sales Representative
limitless managment
06.2024 - 07.2024
Game room front desk receptionist
University of Connecticut
03.2024 - 05.2024
After-School Counselor
JCC- JEWISH COMMUNITY CENTER
01.2023 - Current
Some College (No Degree) - MECHANICAL ENGINEER Candidate
University of Connecticut
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