Tonya Bryant
Sawyerville,AL
Summary
A seasoned Security Guard Supervisor with a proven track record at Allied Universal Security Services, I excel in communication and management skills. Successfully reduced theft and vandalism incidents through strategic patrols and advanced surveillance, demonstrating exceptional time-management and self-motivation. My leadership ensures top-notch security measures and customer service excellence.
Overview
19
19
years of professional experience
Work History
Security Guard Supervisor
Allied Universal Security Services
03.2010 - 01.2025
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from the security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining a visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
Customer Service Representative
FIS
04.2006 - 02.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Early Childhood Education - Early Childhood Education
Shelton State Community College
Tuscaloosa, AL05.2003
Skills
Communication skills
Time-Management skills
Performance Skills
Management Skills
Self-Motivation skills
Organization skills
Timeline
Security Guard Supervisor
Allied Universal Security Services
03.2010 - 01.2025
Customer Service Representative
FIS
04.2006 - 02.2010
Bachelor Of Early Childhood Education - Early Childhood Education
Shelton State Community College
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