Michael Chavez
Pomona,CA
Summary
I've been an automotive technician for 10 years. I have the knowledge necessary to properly service a vehicle and diagnose its concerns . I am qualified in engine repair, electrical diagnosis, suspension and basic maintenance . I have also Managed a team of service technicians. Aided in recommending only the necessary repairs for vehicle safety and operation. Capable of managing multiple vehicles and meeting their deadlines.
Overview
11
11
years of professional experience
Work History
Internal Service Advisor
Envision Chrysler Dodge JEEP Ram
West Covina , California
10.2023 - Current
- Coordinated with outside vendors and suppliers as needed to obtain special order items or services.
- Recommended additional services or repairs based on findings from vehicle inspections.
- Conducted follow-up calls to ensure customer satisfaction with completed services.
- Provided administrative support such as filing documents and entering data into computer systems.
- Resolved escalated customer complaints regarding services rendered in a courteous manner.
- Processed payments from customers for products or services purchased.
- Performed regular inspections of vehicles prior to servicing.
- Provided technical advice to customers on the phone, via email or face-to-face.
- Assisted technicians in completing complex repairs by providing guidance on best practices.
- Utilized diagnostic tools such as digital multimeters and scan tools to troubleshoot problems quickly.
- Managed multiple tasks simultaneously while adhering to tight deadlines.
- Tracked progress of ongoing jobs to ensure completion within established timeframes.
- Developed strong relationships with customers through excellent communication skills.
- Ensured compliance with applicable laws and regulations pertaining to consumer protection.
- Managed a team of service technicians in used car department.
Service Technician
Knight Chrysler Dodge JEEP Ram
Claremont , California
12.2021 - 10.2023
- Collaborated with team members to complete projects efficiently and effectively.
- Troubleshot electrical circuits using schematics and diagrams.
- Repaired faulty components such as motors, pumps, valves, switches.
- Diagnosed problems and determined solutions for various customer issues.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Tested repaired items to ensure functionality before returning them to customers.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Automotive Service Technician
Moss Brothers Chrysler
San Bernardino , California
12.2020 - 12.2021
- Adjusted, repaired or replaced defective automotive parts.
- Tested electronic components and computer controls with specialized devices.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Tuned and adjusted electronic automotive equipment and entertainment systems.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Evaluated, repaired and aligned vehicle suspensions.
- Kept detailed records of repairs, labor involved and parts used.
Automotive Service Technician
Puente hills chrysler
City Of Industry , CA
10.2013 - 11.2020
- Adjusted, repaired or replaced defective automotive parts.
- Repaired transmissions, engines, coolant systems and suspension systems on vehicles.
- Tested electronic components and computer controls with specialized devices.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Kept detailed records of repairs, labor involved and parts used.
Education
High School Diploma -
Gladstone High School
Azusa, CA06.2010
Skills
- Engine installations
- Parts ordering and replacement
- Vehicle maintenance and repair
- Hydraulic systems
- Alignments experience
- Gasket replacements
- Brake systems knowledge
- Diagnostic Assessment
- Coolant flushes
- Engine repair
- Tire mounting and balancing
- Maintenance scheduling
- Operating pneumatic tools
- Soldering skills
- Drivability issues
- Time Management
- Diagnostic abilities
- Electrical understanding
- Electrical circuits diagrams
Timeline
Internal Service Advisor
Envision Chrysler Dodge JEEP Ram
10.2023 - Current
Service Technician
Knight Chrysler Dodge JEEP Ram
12.2021 - 10.2023
Automotive Service Technician
Moss Brothers Chrysler
12.2020 - 12.2021
Automotive Service Technician
Puente hills chrysler
10.2013 - 11.2020
High School Diploma -
Gladstone High School
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