Michael Chen
Student - BA Psychology
Honolulu
Summary
Motivated and detail-oriented college student majoring in psychology with a strong interest in public service and government. Fluent in both Japanese and English, with experience working in diverse, high-pressure environments including luxury retail, educational programs, and forensic investigations. As an investigative intern at the County Medical Examiner’s Office, I assisted in evidence collection, case documentation, and interviews to support investigations. Skilled in interpersonal communication, leadership, and problem-solving, with a keen interest in legislative processes and public policy. Seeking an internship position in a congressional office to further develop my understanding of governance, law enforcement, and public affairs while contributing my skills to impactful work.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Associate
Leather Soul LLC
06.2024 - Current
- Provided personalized service in a high-end luxury retail environment, demonstrating deep product knowledge of premium men's leather footwear while assisting an international clientele with tailored recommendations.Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
TR Retail, LLC
09.2024 - Current
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
Leader/Bilingual Support
LBE Hawaii LLC
09.2023 - Current
- Led educational initiatives for Japanese students, fostering cross-cultural learning experiences through interactive English lessons and community activities.
- Coordinated and facilitated group discussions, ensuring an engaging and structured learning environment while promoting sustainability and environmental awareness.
- Mentored students and guided fellow volunteers, providing support in lesson planning and execution to enhance program effectiveness.
- Demonstrate flexibility and adaptability as required by company objectives to fulfill a multitude of necessary roles.
- Acted as a bridge between Japanese students and English-speaking staff, providing real-time translation and cultural mediation to improve communication.
- Assisted in adapting lesson materials to suit the language proficiency levels of Japanese learners, ensuring clarity and engagement.
Investigative Intern - Forensic Pathology
Honolulu Office of the Medical Examiner
01.2024 - 05.2024
- Utilized advanced technology tools for efficient data collection and analysis throughout investigations.
- Aided in securing convictions by presenting clear, concise reports detailing crucial evidence obtained during investigations.
- Developed strong relationships with law enforcement agencies, facilitating inter-agency cooperation during investigations.
- Assisted in the preparation of comprehensive reports for court proceedings, ensuring accuracy and clarity.
- Maintained strict confidentiality while handling sensitive information, adhering to legal and ethical guidelines at all times.
- Supported lead investigators in solving complex cases through detailed research and analytical skills.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
Assistant Coach - Junior Tennis
Lokahi Tennis
05.2023 - 08.2023
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Strengthened athletic abilities with customized workouts focusing on specific skill development relevant for each sport discipline.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Observed athletes during practice and game situations to assess performance and provide tips for improvement.
- Promoted positive behavior among student-athletes as a role model consistently demonstrating good sportsmanship principles.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Assistant Leader
YMCA of Honolulu
08.2021 - 01.2022
- Supervised and guided students in a structured afterschool program, ensuring a safe and engaging environment.
- Developed and implemented educational and recreational activities to promote social, emotional, and physical development.
- Managed group dynamics, fostering positive behavior and conflict resolution among students.
- Communicated with parents and guardians to provide updates on student progress and program activities.
- Collaborated with staff to maintain a well-organized and supportive afterschool environment.
Education
Bachelor of Arts - Psychology
University of Hawaii At Manoa
Honolulu, HI05-2026
Skills
- Bilingual Communication (Japanese & English): Effectively bridge language and cultural gaps in professional, educational, and retail settings
- Customer Engagement & Sales: Provide tailored recommendations and build rapport with high-end clientele in luxury retail
- Interpersonal & Cross-Cultural Communication: Navigate diverse environments, from international retail clients to language learners
- Leadership & Mentorship: Guide students, volunteers, and peers in educational and professional settings
- Problem-Solving & Adaptability: Handle unexpected challenges in sales, education, and investigative settings with a solution-oriented approach
- Investigative & Analytical Thinking: Experience in forensic investigations and psychology, applying critical thinking to real-world scenarios
- Nonverbal Communication Expertise: Research and practical experience in reading and utilizing body language for effective interaction
- Event Coordination & Program Management: Organize educational, retail, and afterschool programs with structured planning and execution
- Public Speaking & Presentation: Confidently lead discussions, teach classes, and engage with customers and students
- Team Collaboration & Conflict Resolution: Work effectively in group settings, mediating disputes and fostering positive environments
Timeline
Sales Associate
TR Retail, LLC
09.2024 - Current
Sales Associate
Leather Soul LLC
06.2024 - Current
Investigative Intern - Forensic Pathology
Honolulu Office of the Medical Examiner
01.2024 - 05.2024
Leader/Bilingual Support
LBE Hawaii LLC
09.2023 - Current
Assistant Coach - Junior Tennis
Lokahi Tennis
05.2023 - 08.2023
Assistant Leader
YMCA of Honolulu
08.2021 - 01.2022
Bachelor of Arts - Psychology
University of Hawaii At Manoa
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