MIchael Childs
Thorndike,MA
Summary
Seasoned District Manager with experience directing company assets and developing team members. Forward-thinking when coaching and cross-training employees for future growth. Successful track record overhauling operations to improve profitability and reduce staff turnover.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Territory Manager
Global Partners
Waltham, MA
06.2018 - 10.2023
- Developed and implemented strategies to increase sales in assigned territory.
- Analyzed sales data to identify trends and opportunities for growth.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with company policies regarding Cash & Lottery Control, Sales Records, Labor Tracking and Environmental Regulations.
District Manager / QSC Manager
Wendys International
Westford, MA
06.2013 - 03.2018
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Education
Associate of Arts - Criminal Justice
Middlesex Community College - Bedford
Bedford, MASkills
- Relationship Building
- Issue Resolution
- Budget Management
- Staff Evaluation
- Team Collaboration and Leadership
- Customer Relationship Management
- Staff Development
- Inventory Control
Certification
- Servsafe Certified
Timeline
Territory Manager
Global Partners
06.2018 - 10.2023
District Manager / QSC Manager
Wendys International
06.2013 - 03.2018
Associate of Arts - Criminal Justice
Middlesex Community College - Bedford
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