Michael Chotilal
Forest Hills
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Dedicated professionalism with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Bagroom Lead
Dnata
Queens, NY
12.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Coordinated loading and unloading of baggage to ensure timely aircraft departures.
- Operated ground support equipment to facilitate efficient ramp operations.
- Implemented process improvements that enhanced efficiency in baggage handling operations.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Trained new staff on safety protocols and efficient baggage processing techniques.
- Oversaw maintenance of bag room equipment, ensuring optimal performance and safety compliance.
Courier
USPack Courier Service
New York, NY
04.2023 - 09.2025
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Coordinated with dispatch to optimize delivery schedules and minimize delays in service.
- Delivered packages efficiently across designated routes, ensuring timely service and customer satisfaction.
- Maintained accurate delivery records using GPS tracking systems for improved route management.
- Trained new couriers on operational procedures and safety protocols to enhance team performance.
Assistant Manager / Dispatcher
I & A Auto Parts
Forest Hills, NY
10.2018 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
GED -
Essential Education Corporation
New York, NY07.2024
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Excellent driving skills
- Package handling
- Valid Driver's License
- Money Handling
- Product and service knowledge
- Staff Training and Development
- Strategic Planning
- Performance reviewing
- Goal Setting
- Decision-Making
- Active Listening
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Loading and unloading
- Ramp service
Timeline
Bagroom Lead
Dnata
12.2025 - Current
Courier
USPack Courier Service
04.2023 - 09.2025
Assistant Manager / Dispatcher
I & A Auto Parts
10.2018 - 04.2023
GED -
Essential Education Corporation