Michael Christensen
Summary
Driven IT Professional with 5 years of experience solving problems in an efficient and friendly manner. Practiced at maintaining, analyzing and troubleshooting computers and peripherals. Expert in Windows and iOS Systems. Highly motivated and results-driven when resolving IT issues and interacting with help desk staff.
Overview
7
7
years of professional experience
Work History
IT Helpdesk Specialist
Avid Acceptance, Avtech Capital, Avid Commercial
Cottonwood Heights, UT
08.2019 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues in a positive and friendly manner.
- Created detailed reports analyzing helpdesk metrics, identifying trends in common issues and suggesting potential solutions for long-term improvement.
- Stayed current on industry best practices through regular professional development activities, incorporating new strategies into day-to-day operations as needed.
- Configured hardware, devices, and software to set up work stations for employees.
- Performed thorough diagnostics on reported issues and delegated tasks to appropriate employees as necessary.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
- Managed software license inventory efficiently, reducing costs associated with unused or expired licenses while ensuring compliance with vendor agreements.
- Developed comprehensive knowledge base articles, empowering users to resolve common issues independently.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Baker
Harmons Grocery Store
Taylorsville, UT
03.2017 - 08.2019
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Education
Bachelor of Science - History
Utah State University
Logan, UT12.2024
Associate of Science - Computer Science And Information Systems
Salt Lake Community College
Taylorsville, UT05.2019
Skills
- Fantastic customer relations, assisting users in a friendly, helpful manner to reduce frustration on their part while providing exceptional service
- Expert problem solving, being the sole Help Desk Specialist for three companies at once that required different solutions for a myriad of problems
- Organized documentation and inventory management
- Excellent communication skills, including written with experience writing long form research papers
- Proficient in Windows and IOS operating systems
- Proficient in ADS, DNS and DHCP configuration
- Expert in OneDrive and Microsoft Office 365
- Technical skill in setting up and maintaining computers and other hardware
- Experience with financial services, working in the Auto Loan sector for 5 years
Timeline
IT Helpdesk Specialist
Avid Acceptance, Avtech Capital, Avid Commercial
08.2019 - Current
Baker
Harmons Grocery Store
03.2017 - 08.2019
Bachelor of Science - History
Utah State University
Associate of Science - Computer Science And Information Systems
Salt Lake Community College