Michael Christian
Chico,CA
Summary
Been in Automotive ownership and Management for 45 years.
Now working on keeping busy during retirement.
Overview
10
10
years of professional experience
Work History
Sales/Driver, Warehouse Orders
NAPA Auto Parts - Genuine Parts
09.2023 - 05.2024
- Improved customer satisfaction by providing timely product deliveries and addressing concerns promptly.
Service Advisor/General Automotive
Highway Motors
09.2020 - 01.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using [Skill] to provide effective resolution.
Service Advisor
Courtesy Motors
09.2019 - 04.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Wittmeier Chevrolet/Ford
05.2018 - 09.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - General Studies
Cabrillo College
Aptos, CA03.1979
Skills
- Handling Customer Complaints
- Sales Expertise
- Records Maintenance
- Till Counting
Languages
English
Full Professional
Timeline
Sales/Driver, Warehouse Orders
NAPA Auto Parts - Genuine Parts
09.2023 - 05.2024
Service Advisor/General Automotive
Highway Motors
09.2020 - 01.2023
Service Advisor
Courtesy Motors
09.2019 - 04.2020
Service Advisor
Wittmeier Chevrolet/Ford
05.2018 - 09.2019
No Degree - General Studies
Cabrillo College