Michael Ciccone
Butler,NJ
Summary
Highly motivated public safety professional with over 8 years of progressive experience in emergency communications, law enforcement support, and fire service. Demonstrated ability to manage complex, high-stakes situations requiring critical thinking, independent decision-making, and strong judgment. Adept at applying regulatory standards, coordinating multi-agency response efforts, and ensuring public safety operations align with state and federal procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Public Safety Telecommunicator
New Jersey State Police
Totowa, NJ
08.2021 - Current
- Independently manage high-volume emergency call traffic, prioritizing incidents based on severity and ensuring immediate coordination with law enforcement, fire, and EMS units.
- Interpret and apply policies to ensure compliance with federal and state communication protocols.
- Operate CJIS and NCIC databases to assist field officers with time-sensitive investigations and warrant checks.
- Maintain situational awareness across multiple jurisdictions and coordinate response activities with minimal supervision.
- Prepare official radio logs, incident forms, and BOLO communications to support criminal apprehension and officer safety.
Firefighter
Butler Fire Department
Butler, NJ
07.2016 - Current
- Serve as an on-scene lead for fire suppression efforts, hazardous material containment, and life-saving rescue operations.
- Perform post-incident debriefs and conduct apparatus inspections, ensuring operational readiness and safety compliance.
- Enforce local fire codes, assist with arson investigations, and document violations and incident reports for departmental use.
- Train junior firefighters in protocol, scene management, and use of firefighting equipment.
Security Officer
Smoke Rise Summer Camp
Kinnelon, NJ
01.2020 - 08.2021
- Enforced property policies and security procedures, ensuring secure access control and mitigating potential threats.
- Collaborated with local law enforcement and emergency responders during on-site incidents, serving as the initial point of contact.
- Reviewed surveillance footage and performed detailed incident documentation for follow-up investigations.
Public Safety Telecommunicator
Haledon Police Department
Haledon, NJ
04.2017 - 12.2019
- Operated as primary dispatcher for police, fire, and EMS, handling emergency and non-emergency communications.
- Independently evaluated call urgency and assigned appropriate response level.
- Conducted criminal background checks, warrant confirmations, and officer location tracking in real time.
- Demonstrated excellent multitasking under stress, particularly during multi-unit and large-scale public safety events.
Special Police Officer – Class I
Haledon Police Department
Haledon, NJ
12.2017 - 09.2018
- Conducted routine patrols and property checks, independently responding to service calls and community disturbances.
- Provided law enforcement presence at public events, traffic details, and sensitive municipal functions.
- Supported full-time officers on traffic stops and enforcement activities, collecting field data and securing crime scenes.
Loss Prevention /Retail Sales Assistant
Bjs Wholesales Club
Riverdale, NJ
07.2015 - 05.2017
- Conducted surveillance, investigations, and theft prevention protocols in a high-traffic retail environment.
- Produced detailed loss prevention incident reports and collaborated with law enforcement when necessary.
- Maintained secure access and safety standards through use of detection equipment and guest screening procedures.
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH11-2023
Associate of Science - Communications
County College of Morris
Randolph Township, NJSkills
- Emergency Communications and Dispatch
- Federal and State Compliance Procedures
- Law Enforcement Support Operations
- Incident Command System and Scene Management
- CJIS, NCIC, CAD Database Proficiency
- Fire Suppression and Rescue Techniques
- Critical Thinking Under Pressure
- Report Writing and Case Documentation
- Surveillance and Loss Prevention
- Public Contact and De-escalation Skills
- Team collaboration
- Interpersonal skills
Certification
- Firefighter I (RIFF1-2037)
- Public Safety Telecommunicator (PST)
- Emergency Medical Dispatch (EMD)
- Hazardous Materials Operations (CIT55-0436)
- Hazardous Materials Awareness (CIT56-0458)
- ICS & NIMS (ICS 100, 200, NIMS 700)
- Terrorism Awareness
- CPR / First Aid / AED Certified
Accomplishments
- Dean’s List and President’s List Honoree
- Relevant Coursework: Criminal Law, Criminal Procedure, Homeland Security, Emergency Management
Timeline
Public Safety Telecommunicator
New Jersey State Police
08.2021 - Current
Security Officer
Smoke Rise Summer Camp
01.2020 - 08.2021
Special Police Officer – Class I
Haledon Police Department
12.2017 - 09.2018
Public Safety Telecommunicator
Haledon Police Department
04.2017 - 12.2019
Firefighter
Butler Fire Department
07.2016 - Current
Loss Prevention /Retail Sales Assistant
Bjs Wholesales Club
07.2015 - 05.2017
Associate of Science - Criminal Justice
Southern New Hampshire University
Associate of Science - Communications
County College of Morris
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