Michael Cifarelli
Dundalk,USA
Summary
Highly experienced and certified Safety expert with 10+ years in developing and implementing safety initiatives, ensuring compliance with federal regulations. Experienced in leading teams in fixed-route, paratransit and shuttle systems in union environments. Safety certifications from OSHA and FEMA and accomodations from TSA. Developed and Trained more than 1000 drivers, mechanics and other transit personnel covering topics like emergency response, hazardous materials handling, drug and alcohol collections, accident prevention, sexual harassment prevention, customer service, ADA requirements, sensitivity, and understanding safety and industry performance metrics. Experience managing with technology systems and DOT approved training programs: Veolia Dispatch System, Keolis Dispatch System, Drive Cam, SmartDrive, Apollo, Trapeze, Route-match, Smith Systems and TAPTCO.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
RATP Dev
Charleston, SC
02.2026 - Current
- Managed daily transportation operations, ensuring on-time pickups and deliveries while maintaining high service standards.
- Supervised and coached drivers, dispatchers, and transportation staff to improve productivity and safety.
- Optimized routes and schedules to reduce transportation costs, improve fuel efficiency, and maximize fleet utilization.
- Monitored compliance with DOT, OSHA, and company safety regulations, maintaining accurate records and ensuring audit readiness.
- Coordinated fleet maintenance schedules to minimize downtime and extend vehicle life.
- Analyzed transportation metrics and KPIs to identify opportunities for operational improvements.
- Resolved customer service issues and transportation disruptions quickly to maintain customer satisfaction.
- Managed budgets, controlled operating expenses, and negotiated with vendors and carriers.
- Collaborated with warehouse, logistics, and supply chain teams to streamline distribution operations.
- Implemented process improvements that increased efficiency, reduced delays, and enhanced overall operational performance.
Operations Manager
WeDriveU
Charleston, SC
04.2025 - 02.2026
- Oversee the daily operations of fixed-route public transportation, ensuring efficient and timely service.
- This involves coordinating drivers, vehicles, and schedules, monitoring routes in real-time, and handling any arising issues or emergencies.
- Responsible for maintaining accurate records, communicating with drivers, and providing excellent customer service.
- Coordinated vehicle schedules to optimize transportation efficiency and service reliability.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Monitored transit routes to identify delays and implement adjustments.
- Managed customer inquiries to provide accurate information and support.
- Collaborated with team members to enhance operational procedures and performance.
- Utilized dispatch software for real-time tracking of vehicles and services.
- Trained new dispatch staff on processes and system navigation.
- Maintained records of vehicle assignments and service logs for compliance purposes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Transportation Safety Manager/ Operations
Sheppard Pratt
Catonsville, MD
09.2022 - 04.2025
- Ensures all safety manuals, programs, policies and practices are current and meet the needs of the operating divisions.
- Resides as the expert in EPA and OSHA, CDL compliance and regulations.
- Ensures all new hires meet minimum general qualifications for each division including background and DMV checks.
- Ensures that Safety technology tools are used and those results are examined, trend data is analyzed and plans are developed to reduce and then prevent future safety incidents.
- Oversees Corporate Safety Incentives and programs managed effectively and consistently, including assignment of Safety Points.
- Ensures a consistent Safety Culture throughout the locations that incorporate operations, safety and maintenance departments and emphasizes the team approach and individual responsibility of all employees to achieve common goals.
- Oversees successful completion of all related audits including those conducted by corporate and client staff and by state and federal regulatory agencies.
- Dispatch management
Assistant Safety Manager
Keolis North America
Woodbridge, VA
05.2018 - 09.2022
- Safety, classroom, BTW training operators with CDL permit, conduct monthly safety meetings, cross county coach bus and local bus driving.
- Operations, data entry, accident and incident investigations, route training, customer service, compliance, auditing, disciplinary actions if necessary.
- Knowledgeable of OSHA regulations and DOT, proficient in resolving customer complaints and enforcing company policies.
Safety Supervisor
Transdev
Baltimore, MD
04.2014 - 04.2018
- Safety, bus driving, MTA Transportation experience, customer service, mobility, assisting with routes to insure customers are picked up and dropped of on time.
- Certified behind the wheel training, smart drive, compliance, data entry, investigation of accidents/incident, problem solving, evaluation of drivers, disciplinary actions if necessary.
Education
High School Diploma -
Cass High School
Cartersville, GA06.2011
Skills
Safety compliance
Data analysis
Employee training
Audit preparation
Customer relationship management
Team collaboration
Problem solving
Effective communication
Attention to detail
Time management
Dispatch coordination
Training program development
Regulations and compliance
Implementing policies
Safety hazards analysis
Accident investigation
OSHA rule enforcement
Compliance management
Dispatch software
Safety training
Customer service
Route optimization
Performance analysis
Conflict resolution
Leadership development
Strong communication skills
Staff training and development
Certification
- Behind the wheel trainer
- CPR
- CDL
- Class B CDL
- OSHA 30
- First Aid Certification
- Certified Safety Professional
- Associate Safety Professional
Willing To Relocate
Yes. Willingness to travel
Personal Information
Timeline
Operations Manager
RATP Dev
02.2026 - Current
Operations Manager
WeDriveU
04.2025 - 02.2026
Transportation Safety Manager/ Operations
Sheppard Pratt
09.2022 - 04.2025
Assistant Safety Manager
Keolis North America
05.2018 - 09.2022
Safety Supervisor
Transdev
04.2014 - 04.2018
High School Diploma -
Cass High School