Michael Cino
Brick ,NJ
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Sales Lead
Pandora Jewelry
Toms River, NJ
12.2023 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Enhanced client relationships through consistent communication and personalized solutions.
Sales Associate
Pandora Jewelry
Toms River, NJ
12.2023 - 03.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
Salesman
Public Safety Outreach
10.2020 - 04.2021
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Developed and delivered engaging sales presentations to convey product benefits.
- Cold-called leads and closed large number of new sales over several months.
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Cashier
BlueClaws
04.2018 - 09.2018
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Assisted customers by answering questions and fulfilling requests.
Crew Member
Wendy's Co
10.2017 - 06.2018
- Collaborated with team members to complete efficient work and bring in top hauls.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Education
High School Diploma -
Point Pleasant Borough High School
Point Pleasant, NJNo Degree - Business Administration And Management
Ocean County College
Toms River, NJSkills
- Payment collection
- Credit card processing
- Refunds and exchanges
- Cash Drawer Management
- ID Verification
- Basic math skills
- Coaching and mentoring
- Written and verbal communication
- Product upselling
- Customer assistance
- POS Systems
- Cash Register Operation
- Refund Handling
- Staff Training
- Cleanliness
- Objection handling
- Customer Relationship Building
- Persuasive Speaking
- Customer Service
- Sales Coaching
Timeline
Sales Lead
Pandora Jewelry
12.2023 - 03.2024
Sales Associate
Pandora Jewelry
12.2023 - 03.2024
Salesman
Public Safety Outreach
10.2020 - 04.2021
Cashier
BlueClaws
04.2018 - 09.2018
Crew Member
Wendy's Co
10.2017 - 06.2018
High School Diploma -
Point Pleasant Borough High School
No Degree - Business Administration And Management
Ocean County College