Michael claboine
Rochester
Summary
Experienced Sr. Technical Field Engineer specializing in advanced troubleshooting, network configuration, and customer support. Proven track record in managing project timelines and ensuring successful installations.
Overview
17
17
years of professional experience
Work History
Sr. Technical Field Engineer
Hewlett-Packard Inc
Rochester, NY
04.2012 - Current
- Led installation and configuration of HP hardware and software solutions for diverse client environments.
- Provided technical support and troubleshooting for complex systems, enhancing customer satisfaction.
- Collaborated with cross-functional teams to optimize deployment processes and improve service delivery.
- Conducted training sessions for clients on system usage, ensuring effective adoption of technologies.
- Managed project timelines and resources, ensuring successful completion of installations within deadlines.
- Provided exceptional customer service, consistently resolving complex technical issues within tight deadlines.
- Implemented preventive maintenance measures, reducing equipment failures and increasing overall productivity.
Print Production Specialist
Elterx Industies / Monarch Express
Rochester, NY
03.2009 - 04.2012
- Operated and maintained printing equipment to ensure quality output.
- Collaborated with design team to optimize print layouts for efficiency.
- Managed production schedules to meet tight deadlines consistently.
- Developed workflow improvements that enhanced overall productivity.
- Continuously reviewed work processes to identify areas where further improvements could be made for increased efficiency.
- Conducted regular equipment maintenance to prevent downtime due to malfunctions or breakdowns during peak periods.
- Consistently met deadlines under pressure by prioritizing tasks effectively and working efficiently.
Education
Bachelor of Science - College of Applied Science And Technology
Rochester Institute of Technology
Rochester, New York, NYSkills
- Field service management
- Network configuration
- Wireless networking
- Hardware installation
- Firmware upgrades
- Advanced troubleshooting
- Team communication
- Customer support
- Hardware repair
- Troubleshooting
- Equipment installation
- End-user training
- Technical reporting and documentation
- Jobsite support
- Effective communication
Timeline
Sr. Technical Field Engineer
Hewlett-Packard Inc
04.2012 - Current
Print Production Specialist
Elterx Industies / Monarch Express
03.2009 - 04.2012
Bachelor of Science - College of Applied Science And Technology
Rochester Institute of Technology