Strategic - thinking, analytical, self-motivated leader with a proven track record of achieving results across diverse teams in multiple sectors of the travel industry. Passionate about team development, process improvement and problem solving.
Overview
27
27
years of professional experience
Work History
Domestic Revenue Management Leader
Delta Air Lines, Inc
Atlanta, GA
12.2005 - Current
Responsible for setting seat inventory of $10-12 billion of revenue
Leading teams from 5 - 20 individual contributors and first level leaders
Setting strategic direction, market analysis and team development
Driving Inventory Management methodology and process improvement
Representing Revenue Management in multi-departmental initiatives
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Maintained team flexibility and embraced change to adapt within dynamic markets.
Director, Cargo Revenue Management
Delta Air Lines, Inc
Atlanta, GA
06.2015 - 08.2017
Responsible for transforming Cargo RM, including a global trucking network, establishing industry leading tools, processes, and resources to support a robust and highly mechanized Pricing and Revenue Management organization
Leading a team of 40+ individual contributors and leaders across the globe
Drove a culture of innovation, collaboration and speed to respond
Communicated results and expectation to senior leadership
Led a cross functional investment initiative to develop and implement RM tools
Evolved pricing function to support revenue maximization and creation of pricing segmentation
Created structured markets reporting and analysis to drive performance across a Global network
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Senior Manager, International Revenue Management
US Airways
Arlington, VA
03.1997 - 12.2005
Provided strong leadership to enhance team productivity and morale for a team of 6-8 analysts responsible for all International departures
Education
Bachelor of Science - Business Management and Marketing
Cornell University
Ithaca, NY
05.1996
Skills
Project Coordination
Staff Development
Hiring and Retention
Verbal and Written Communication
People Management
Team Leadership
Expectation Setting
Key Performance Indicators
Timeline
Director, Cargo Revenue Management
Delta Air Lines, Inc
06.2015 - 08.2017
Domestic Revenue Management Leader
Delta Air Lines, Inc
12.2005 - Current
Senior Manager, International Revenue Management
US Airways
03.1997 - 12.2005
Bachelor of Science - Business Management and Marketing
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA
Principal Consultant - Leader of Corporate Implementations and Enterprise Management at Compucom – A subsidiary of Variant EquityPrincipal Consultant - Leader of Corporate Implementations and Enterprise Management at Compucom – A subsidiary of Variant Equity