Michael Cole
Temperance,MI
Summary
Dynamic General Manager with a proven track record at Hale Performance Coatings, excelling in operations management and team leadership. Expert in hard chrome plating, implemented strategies that drove significant sales growth and enhanced employee satisfaction. Adept at problem resolution, fostered strong client relationships, ensuring long-term loyalty and operational excellence.
Overview
37
37
years of professional experience
1
1
Certification
Work History
General Manager
Hale Performances Coatings
Toledo, OH
12.2015 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Reported issues to higher management with great detail.
Operations Manager
Hale Performance Coatings
08.2005 - 12.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Department Manager
Hale Performance Coatings
06.1992 - 08.2005
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
- Enhanced team productivity by implementing streamlined workflow processes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
General Laborer
Hale Performance Coatings
12.1987 - 06.1992
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Performed quality checks on products and materials to identify any defects.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Cleaned and maintained tools, equipment and worksites.
- Operated forklifts and boom lifts to complete various tasks.
Education
High School Diploma -
Bedford High School
Temperance, MI05-1986
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Word / Excel / Smart Sheets / ERP Visual
- Expert In Hard Chrome Plating
- Expert In Electroless Nickel Plating
- Expert In Surface Finishing
- ISO Auditor
- Welding And Fabrication
- JLG/Scissors Lift Train The Trainer
- Staff training/development
- Quoting
Accomplishments
As a team member of Hale Performance Coatings For 38 years I was a significant part of physical and financial growth of the company. I was also sent to Mexico & Taiwan to train and and over see devolvement of Hard Chrome Plating process on compression tooling.
Certification
ISO Auditor
Train the Trainer JLG
Timeline
General Manager
Hale Performances Coatings
12.2015 - Current
Operations Manager
Hale Performance Coatings
08.2005 - 12.2015
Department Manager
Hale Performance Coatings
06.1992 - 08.2005
General Laborer
Hale Performance Coatings
12.1987 - 06.1992
High School Diploma -
Bedford High School
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