Michael Collins
South Easton,MA
Summary
As a motivated Shift Leader, I am passionate about guiding team members to meet and surpass goals through empathetic leadership. I am a skilled trainer and adept at solving operational issues, drawing on my front-line experience and cooperative approach. I excel in harmonizing the needs of customers, the company, and employees.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Overnight Grocery Shift Leader
Whole Foods Market Inc
Dedham, MA
06.2019 - Current
- Assisted in training new employees on shift operations.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coached team members to increase productivity and reduce workplace accidents.
- Evaluated employee performance, delivering individualized feedback and praise.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Implemented strategies to increase sales and improve service quality.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Overnight Supervisor
Hannaford Supermarket
Franklin, NH
03.2013 - 05.2019
- Identified opportunities for process improvements within the store operations department.
- Developed and implemented strategies to ensure the safety of employees working overnight shifts.
- Ensured that all staff adhered to company policies and procedures.
- Addressed any issues raised by employees during their shift in a timely manner.
- Monitored employee performance and provided feedback on areas needing improvement.
- Trained new hires in job duties and safety protocols.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
Dairy/Frozen Food Manager
Hannaford Supermarket
Easton, MA
03.2000 - 02.2013
- Inspected delivery trucks upon arrival at store location prior to unloading contents into freezers and refrigerators.
- Monitored store temperature levels to ensure that all frozen food products were stored at optimal temperatures.
- Managed inventory of frozen food products and ensured stock was adequate for customer demand.
- Provided training sessions for staff members on proper methods for stocking shelves with frozen food items and maintaining product freshness.
- Assisted customers in selecting appropriate products based on their individual needs or preferences.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
General Merchandise Manager
Stop & Shop
Holbrook, Brockton, Stoughton, MA
06.1996 - 01.2000
- Performed regular audits of merchandise stock in order to detect shrinkage.
- Provided training and guidance to junior staff members on merchandising techniques.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Created promotional displays for store windows and shelves.
- Placed prices and descriptive signage to enhance displays and promote items.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Coordinated staff schedules and other labor activities to foster seamless delivery of service.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
Grocery Clerk
Purity
Walpole, MA
04.1991 - 06.1996
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Set up displays for seasonal promotions or events in accordance with company guidelines.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Checked expiration dates on products regularly to ensure freshness.
- Organized backroom storage areas according to company standards.
- Stocked shelves with merchandise according to company guidelines.
Education
Associate of Science -
Massasoit Community College
Canton, MA06-1997
High School Diploma -
Blue Hills Regional Technical School
Canton, MA06-1993
Skills
- Staff Training and Development
- Sales expertise
- Operations Management
- Rules Enforcement
- Assigning Work
- Problem-Solving
- Team motivation
- Policy Enforcement
- Flexible Schedule
- Role Modeling
- Team Leadership
Accomplishments
3 years in a row Unsung Hero Award at Hannafords Franklin NH
Certification
Computer Technology Degree from Blue Hills Regional Technical High School
Timeline
Overnight Grocery Shift Leader
Whole Foods Market Inc
06.2019 - Current
Overnight Supervisor
Hannaford Supermarket
03.2013 - 05.2019
Dairy/Frozen Food Manager
Hannaford Supermarket
03.2000 - 02.2013
General Merchandise Manager
Stop & Shop
06.1996 - 01.2000
Grocery Clerk
Purity
04.1991 - 06.1996
Associate of Science -
Massasoit Community College
High School Diploma -
Blue Hills Regional Technical School
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