Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Michael Condreva

Rochester,MN

Summary

I am a highly motivated hard working individual looking to grow within Mayo Clinic. I have 10 years of supervisor experience in customer service fields. I am excited for the opportunity for the chance to help lead this department and drive change.

Overview

13
13
years of professional experience

Work History

Interim Global Security Officer Supervisor

Mayo Clinic
Rochester, MN
08.2024 - Current
  • Oversee and supervise two teams of 40-45 security officers at a level 1 trauma center, with over 2,000 hospital beds, nearly 63,000 employees, and is currently ranked the #1 hospital in the nation. Enforce Mayo policies, respond to complaints and service calls for wrongdoing, as well as serve as a focal point for emergencies to ensure a safe and secure environment. Adapt to unpredictable and stressful situations, manage altercations and emergency crises in an effective and professional manner, while exhibiting good judgment, maturity, initiative, tact, and diplomacy when dealing with people. Adapt and drive change through the department.

Global Security Ambassador Supervisor

Mayo Clinic
Rochester, MN
10.2022 - Current
  • Supervise and direct daily activity for a workforce of 15-20 Security Ambassadors. Collaborate across departments to plan and execute projects that enhance security and efficiency. Assist with recruiting, interviewing, and hiring of Security Ambassadors. Provide comprehensive training and development for staff, emphasizing emergency response protocols. Ensure staff compliance with Mayo Clinic and unit policies. Knowledgeable in multiple office, clinical applications, Security software programs, security related equipment, including but not limited to EVOLV passive weapons technology, Resolver, EPIC, Nextiva, and Microsoft Office. Handle unpredictable and stressful situations with professionalism and diplomacy. Provide customer service to all patients, visitors, and employees. Adapt and drive change through the department.

Global Security Officer

Mayo Clinic
Rochester , MN
03.2019 - 10.2022
  • Manage overall safety of all Mayo Clinic employees and buildings. Field training officer for new hires. Involved in diversity training. Deescalating verbal and physically aggressive patients with AVADE and verbal judo training. Trained and understanding in the control center. Providing customer services to all employees, visitors, and patients.

Loss Prevention Lead

Scheels
Rochester , MN
11.2014 - 03.2019
  • Investigating, prosecuting, and documenting internal and external theft via CCTV. Apprehending and interviewing external suspects. On a hiring team with all Loss Prevention applicants. Strong focus with coaching and training loss prevention employees. Coaching sales associates on key indicators to help prevent external theft in store. Managed anywhere between two to four part time loss prevention employees. Lead of monthly safety walk through with store management.

Loss Prevention Manager

JCPenney
Rochester , MN
02.2012 - 11.2014
  • Managed internal and external theft, while focusing on store safety of all employees and guests. Apprehending and interviewing external suspects, while also interviewing internal theft cases. In charge of hiring and training for the department. Pressing criminal charges through citizen arrest reports for internal and external theft. Running point of sale audit report investigating internal and external fraud. Interviewing external and internal suspects of theft.

Education

Certificate - Law Enforcement Skills Program

Rochester Community And Technical College
Rochester, MN
05-2018

Associate of Science - Criminal Justice

Rochester Community And Technical College
Rochester, MN
05-2012

Skills

  • Self-motivated
  • Reliable, honest, and trustworthy
  • Strong communication and customer service skills
  • Team player and positive attitude

Certifications

  • AVADE
  • Verbal Judo
  • Active Shooter
  • CPR
  • SIRA
  • Axon Taser

Timeline

Interim Global Security Officer Supervisor

Mayo Clinic
08.2024 - Current

Global Security Ambassador Supervisor

Mayo Clinic
10.2022 - Current

Global Security Officer

Mayo Clinic
03.2019 - 10.2022

Loss Prevention Lead

Scheels
11.2014 - 03.2019

Loss Prevention Manager

JCPenney
02.2012 - 11.2014

Certificate - Law Enforcement Skills Program

Rochester Community And Technical College

Associate of Science - Criminal Justice

Rochester Community And Technical College
Michael Condreva