Michael Connelly

• Acts as primary contact for Dairy Plant, Perishables Warehouse, AS/RS Loadout Supervisor, Yard Jockeys, Help Desk, Wawa Direct, Marketing, and Transportation.
• Oversees execution of strategic initiatives to align team efforts with organizational goals.
• Analyzes workflow data to identify bottlenecks and implement effective productivity solutions.
• Coordinates daily processes to enhance operational efficiency across departments.
• Communicates with team members to enforce deadlines and maintain quality standards.

Respond professionally and helpfully to all contacts, while gathering all pertinent information, troubleshooting, processing alarms, and contacting emergency services (Police and/or Fire).

• Troubleshoot security and CCTV equipment, utilizing documented support material, and work with vendors to resolve service tickets for security and CCTV equipment; execute and finalize the Full System Test process with security vendors daily.

Monitor and respond appropriately to various emergency and non-emergency alarm signals, including, but not limited to, fire, hold-up, burglary, fuel, and CCTV alarms.

• Analyzed security incidents and prepared detailed reports for management.

• Optimized car fleet utilization to effectively meet morning and evening peak demand.
• Developed operating plans for Regional Rail Equipment assignments.
• Analyzed ridership data to align capacity with passenger demand for Regional Rail trains.
• Utilized Multi-Rail Enterprise (MRP) software for planning and optimizing Rail Equipment schedules.

• Shared joint responsibility with the Pilot in Command for preflight planning, delay and dispatch releases for flights, staying in compliance with FARS, Operations Specifications and Eastern Airlines policy
• Dispatched a fleet of 8 767-200 and 767-300 aircraft, ensuring the safety of all passengers and aircraft
• Monitored weather conditions and air traffic for optimal routing decisions.
• Communicated with flight crews to relay critical operational information.
• Ensured compliance with aviation regulations and safety protocols at all times.

• Supervised over 50 Train Operators to ensure on time performance and adherence to company procedures
• Authorized, monitors, and controls all movement on or about PATCO's main-line tracks, including high- speed trains, patrons and employees, assuring safe and efficient transportation
• Selected for 16-month leadership program to become expert at all aspects of business unit in preparation for management role
• Ensured compliance with Operating Rules and Procedures achieving zero safety violations
• Managed and resolves all emergencies directly through field personnel and outside emergency response agencies

• Directed the initial response of emergency equipment and personnel to aircraft mishaps and emergencies
• Provided clear instructions for takeoff and landing procedures.
• Performed and directed flight following of aircraft during experimental, engineering, production, crew training, re positioning, or demonstration flights
• Maximized operations to allow for increased helicopter production and flight testing.
• Operated communication systems to manage air traffic efficiently.

• Monitored Emergency Operations Center Control Room of the aviation emergency response department
• Utilized aircraft dispatch competencies to monitor client's aircraft for irregular operations to ensure safety and on time operations
• Ensured travel and hotel accommodations for HELP TEAM and clients during active emergency responses.

• Responsible for implementing a new flight information and scheduling system and training all required personnel
• Coordinated the scheduling with requisite departments all flight operations including: training, production, maintenance, marketing, experimental and ferry flights
• Developed and revised dispatch manuals and procedures to increase compliance
• Delegated personnel during ground and flight emergencies.