Michael Conner
Palmetto,FL
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Virtual Senior Auto Appraiser
AllState
Key Largo, FL
10.2017 - Current
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Negotiated completed damage estimates and repair costs.
- Determined salvage value on total-loss vehicle.
General Manager
Liberty Collision Center
Liberty Twp , Ohio
03.2007 - 05.2017
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Auto Damage Field Appraiser
Progressive Insurance
Middletown , Ohio
06.1996 - 01.2007
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Used [Software] to calculate damages and claim values.
- Negotiated completed damage estimates and repair costs.
Auto Body Technician
The Body Shop
Blue Ash, OH
08.1987 - 03.1997
- Replaced and repaired vehicle parts according to work order instructions.
- Inspected new parts and areas of repair to verify correctness and quality.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Maintaining shop inventory according to set standards and rectified discrepancies.
- Operated tools, equipment and machinery according to prescribed safety procedures.
- Welded and finished body pieces on over [Number] repairs with great skill and accuracy.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
Deer Park High School
Cincinnati, OH05.1983
Skills
- Estimating Repair Cost
- Skilled in Negotiation
- Auto Body Repair
- Completing Estimates
- Total Loss Understanding
- Estimating Software
- Customer Satisfaction
- Claims Evaluations
- Insurance Law Knowledge
Certification
- Licensed auto appraiser FL, NY, NC, SC, TX, and many more states.
- Icar Platinum Certfied
- estimating - motorcycle , Atv,
Golf
Weekend golfer
Timeline
Virtual Senior Auto Appraiser
AllState
10.2017 - Current
General Manager
Liberty Collision Center
03.2007 - 05.2017
Auto Damage Field Appraiser
Progressive Insurance
06.1996 - 01.2007
Auto Body Technician
The Body Shop
08.1987 - 03.1997
High School Diploma -
Deer Park High School