Michael Cook
Willingboro,New Jersey
Summary
Highly motivated, results-driven Air Force veteran with experience in information technology, project management and team
leadership. Strong communication and interpersonal skills, with a proven track record of building and maintaining productive
relationships with clients, stakeholders, and team members. Ability to analyze complex problems and developing innovative
solutions. Knowledge of software development and programming languages as well as an appetite for learning new skills.
Seeking a challenging role in a dynamic organization where I can utilize and further my skills and experience to drive business
growth and success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technical Support Analyst
FDM Group
Hoboken, NJ
09.2023 - Current
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Monitored systems in operation and quickly troubleshot errors.
- Configured, installed, supported, troubleshot, and repaired client workstations, printers, mobile devices, audio, video, and office equipment.
Internal Information Technology Auditor
FDM Group
New York, NY
02.2022 - 09.2023
- Conducted information technology audits with emphasis on assessing emerging areas of risk including cyber security, and other audits related to IT areas (e.g., network security, tech infrastructure, vulnerability management, access management, etc.).
- Documented IT audit findings, recommendations, and management responses and presented them for review and discussion to senior management and audit committee.
- Identified areas for improvement in existing code through thorough code review sessions with peers and developers.
Water & Fuels System Maintenance Supervisor
Air Force Reserves
Marietta, GA
01.2016 - 02.2022
- Supervised installations, inspections, and operation and organizational maintenance of fuel systems and specialized equipment.
- Ensured documentation, both written and electronic, were accurate, complete, and factual as required by policies, procedures, and regulatory guidelines.
- Executed daily, monthly, and yearly maintenance and inspections on fuel and water systems.
Fuels Contracting Officer Representative
Air Force Reserves (Activated)
Marietta, GA
06.2021 - 10.2021
- Provided department leaders and upper management with status updates about nature of mission, programs to include program planning, funding, and management information systems.
- Facilitated proper development of requirements and assisted Contracting Officers in developing and managing their contracts.
- Performed quality assurance, risk management, and assessment, troubleshooting capabilities to leadership to prevent or correct serious, high-profile problems.
Fuels Accountant
IAP/RMS
, Kuwait
02.2020 - 03.2021
- Developed department fuel automated accounting spreadsheet, reducing daily closeout procedures by 30 minutes.
- Collaborated with aircraft maintenance controller, transient alert, and refueling personnel via phone communication for present and projected fuel operations.
- Accounted for department's fuel inventory while auditing fuel ticket information for accuracy.
Program Manager/Cyber Security Liaison
Air Force Reserves (Activated)
Marietta, GA
06.2018 - 02.2020
- Organizational computer subject matter expert for 150+ airmen, guiding decisions on technical aspects of computers and system use by organizational users.
- Established new user account privileges, authorized users across multiple security groups.
- Functioned as department's Computer Security Liaison; troubleshot/ setting up workstations for 150+ personnel, briefed department on new cyber threats.
Fuels Transportation Coordinator
RaceTrac
Atlanta, GA
06.2016 - 06.2018
- Communicated effectively with stores, in-house, and third-party carriers concerning fuel inventory, store volumes, market changes, and other concerns with quiet professionalism.
- Managed over 700 RaceTrac and RaceWay store's fuel inventories and investigated variances, established tanker routes and terminals to minimize shortages and prevent outages.
- Entered In-house/common carrier’s Bills of Lading, receipts, deliveries, and invoices and reviewed ledger for accuracy.
Petroleum Supply Specialist
US Air Force
, Italy
09.2009 - 12.2015
- Monitored all fuel movement and ensured timely response to mission requirements.
- Direct point person for planning, scheduling, ordering, dispatching, and controlling all fuel operations in support of department and transient assets.
- Supervised, trained, and coached Fuel Service Center team on accounting procedures, inventory control/management, operation procedures, dispatching, and other daily duties.
Education
FDM TechOps Training -
FDM Group
New York, NY04.2022
Computer User Support Specialist -
ACI Learning
Centennial, CO02.2022
Full Stack Web Development Bootcamp -
DigitalCrafts
Atlanta, GA05.2021
Skills
- Problem-Solving
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Python
- HTML
- CSS
- Adaptability
- Critical Thinking
- Remote Support
- Software Installation
- Customer Support
- Troubleshooting
Certification
ITIL v4 Certification, 12/2021
Clearance
ACTIVE SECRET CLEARANCE (2019)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Technical Support Analyst
FDM Group
09.2023 - Current
Internal Information Technology Auditor
FDM Group
02.2022 - 09.2023
Fuels Contracting Officer Representative
Air Force Reserves (Activated)
06.2021 - 10.2021
Fuels Accountant
IAP/RMS
02.2020 - 03.2021
Program Manager/Cyber Security Liaison
Air Force Reserves (Activated)
06.2018 - 02.2020
Fuels Transportation Coordinator
RaceTrac
06.2016 - 06.2018
Water & Fuels System Maintenance Supervisor
Air Force Reserves
01.2016 - 02.2022
Petroleum Supply Specialist
US Air Force
09.2009 - 12.2015
FDM TechOps Training -
FDM Group
Computer User Support Specialist -
ACI Learning
Full Stack Web Development Bootcamp -
DigitalCrafts
Similar Profiles
Udochi NwachukwuUdochi Nwachukwu
IT Consultant at FDM GroupIT Consultant at FDM Group
Udochi NwachukwuUdochi Nwachukwu
IT Consultant at FDM GroupIT Consultant at FDM Group
Kylie RawlinsKylie Rawlins
Account Manager at FDM GroupAccount Manager at FDM Group
Sirkissy Moraa NyaingiriSirkissy Moraa Nyaingiri
Senior Consultant at FDM GroupSenior Consultant at FDM Group
Atiyyah AliAtiyyah Ali
Human Resources Assistant at Internal Revenue ServiceHuman Resources Assistant at Internal Revenue Service