Michael Cook
Diboll,TX
Summary
Dynamic professional with over 30 years of experience in the auto parts and equipment industries, adept at selling components for a diverse range of vehicles. Proven hands-on expertise in building custom and vintage cars, showcasing a deep understanding of sales and technical aspects. Skilled in delivering exceptional service as both a counter representative and technician, leveraging extensive knowledge to provide tailored solutions. Committed to driving results through a unique blend of practical experience and specialized insight.
Overview
2026
2026
years of professional experience
Work History
Business Owner
Mikes Vintage Audio
US
2015 - Current
- Buy, sell and service vintage home audio components and systems.
- Testing and replacement of components as needed.
- Acquiring parts needed for repairs through multiple sources and vendors.
- Advise customers on equipment and components to build their dream vintage stereo system.
- Setting up trade show displays.
Service Advisor
East Texas Power Sports
Lufkin, TX
09.2024 - Current
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
- Scheduled service appointments for customers.
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.
- Collaborated effectively with technicians to diagnose problems and recommend solutions for complex machine issues.
- Continuously updated knowledge of current products, services, procedures and technologies related to powersports industry.
District Support Specialist
WÜRTH USA
Dallas, TX
05.2023 - 09.2024
- Manage high level relationships with select large volume customers.
- Provide value added services such as ordering of product, vending and stocking solutions.
- Inventory management both onsite and at offsite warehouses
- Ensuring continuity in business accounts while partnering with Regional Sales.
- Supporting new hires in TSR development.
- Mentoring and supporting new hires in account management and building.
- Vending solutions installer and troubleshooting for northeast Texas region.
Parts Coordinator
König & Bauer NORTH AMERICA
Dallas, TX
11.2020 - 05.2023
- Take and process mechanical and electrical parts orders, mainly via phone and e-mail, directly from the customer and from internal staff such as Service Coordinators or Service Technicians working on a specific job.
- Work with our customers and service department to implement KBA's warranty program and resolve issues with our factory team via correspondence and updating of the joint database, SKMSys.
- Work with factory in Germany on the return of damaged and defective parts.
- Assist customer or internal staff with the identification of the correct mechanical and/or electrical parts by researching parts manuals, on-line tools and databases, blueprints and other schematic drawings, and using internal technical resources such as Director of Technical Service, Remote Maintenance, and/or Service Technicians.
- Source availability of parts which may include checking local inventory, and working with purchasing department for local sourcing from external vendors, or ordering from factory inventory in Germany.
- Coordinate, with remote maintenance department, any necessary programming of parts before the parts are shipped to the customer.
- Ensure any invoicing terms are followed such as on credit holds and CODs and that valid credit card information, and POs have been issued.
- Process returns and evaluate parts returning from customer service orders.
- Escalate issues related to parts, availability, pricing, down presses, and inventory as necessary to ensure timely resolution for the customer.
Territory Sales Manager
WÜRTH USA
Dallas, TX
02.2015 - 05.2020
- Engage decision makers through face-to-face outside sales visits (approximately 15 per day).
- Understanding customer needs as a consultative partner providing solutions.
- Provide value added services such as ordering of product, inventory management and problem solving.
- Differentiate the quality of company products and services from the competition through presentations and demonstrations.
- Hands-on customer interaction.
- Prospect for and acquire new businesses on a consistent basis.
Parts Advisor
Lakeside Chevrolet
Rockwall, TX
07.2010 - 05.2018
- Interact daily with customers, parts managers and parts associates to maintain effectiveness.
- Identify business opportunities to grow wholesale parts business through prospecting and sourcing of new customers using internal and external sales leads.
- Build and maintain relationships with parts wholesale customers to meet their needs and provide an excellent customer experience.
- Answer telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry.
Education
High School Diploma -
Garland High School
Garland, TXTimeline
Service Advisor
East Texas Power Sports
09.2024 - Current
District Support Specialist
WÜRTH USA
05.2023 - 09.2024
Parts Coordinator
König & Bauer NORTH AMERICA
11.2020 - 05.2023
Territory Sales Manager
WÜRTH USA
02.2015 - 05.2020
Parts Advisor
Lakeside Chevrolet
07.2010 - 05.2018
Business Owner
Mikes Vintage Audio
2015 - Current
High School Diploma -
Garland High School