Michael Cooper
New Orleans,LA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
Mens Wearhouse
01.2023 - Current
- Obtain correct and precise measurements for guests suits size
- Self managing with operations of store
- Maintain cleanliness of store and environment
- Exceptional communication
- Dress to impress or incourage younger males to know that its not "what" you wear but "how" you wear the suit.
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Used customer insights to develop innovative sales strategies to increase sales
- Negotiated contracts with clients and developed relationships with key personnel
- Developed and delivered engaging sales presentations to convey product benefits
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
Valet Attendant
Royal Sonesta Hotel
05.2022 - 12.2022
- Welcomed arriving guests and explained car retrieval procedures.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Handled cash, made accurate change and maintained balanced cash drawer.
Front Desk Agent
Chateau Lemoyne Hotel
06.2021 - 05.2022
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained new staff members in customer service techniques and hotel operations.
Valet Attendant
Harrah’s Casino
08.2019 - 01.2020
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Located and retrieved vehicles quickly to minimize customer wait times.
Sales Representative
Foot Locker Shoe store
01.2017 - 01.2019
- Assist customers on choosing their desired shoe
- Restock stock rooms
- Maintain knowledge of shoe releases
- Maintain excellent customer service
Sales Representative
City Gear Clothing Store
05.2016 - 08.2016
- Maintain knowledge of shoe releases
- Restock stock rooms
- Assist guest with shoe sizing
- Maintain excellent customer service
Education
Bachelor of Science - Business Administration And Management
Southern University At New Orleans
New Orleans, LA05.2024
High School Diploma -
Mc Donogh #35 College Preparatory School
New Orleans, LA05.2015
Skills
● Prompt timing
● Exceptional Communication skills
● Excellent leadership
● Fast learner
Accomplishments
First to graduate from college in my familly
Timeline
Sales Representative
Mens Wearhouse
01.2023 - Current
Valet Attendant
Royal Sonesta Hotel
05.2022 - 12.2022
Front Desk Agent
Chateau Lemoyne Hotel
06.2021 - 05.2022
Valet Attendant
Harrah’s Casino
08.2019 - 01.2020
Sales Representative
Foot Locker Shoe store
01.2017 - 01.2019
Sales Representative
City Gear Clothing Store
05.2016 - 08.2016
Bachelor of Science - Business Administration And Management
Southern University At New Orleans
High School Diploma -
Mc Donogh #35 College Preparatory School