Michael Cordero
581 Timpson Place APT 6L
Summary
Versatile and dynamic professional with a proven track record at New York City Transit Authority, showcasing exceptional attention to detail and a proactive work ethic. Excelled in operational efficiency and safety, mentoring new hires, and managing critical emergencies. Demonstrates strong verbal communication and timetable management, ensuring seamless operations and superior service delivery.
Overview
13
13
years of professional experience
Work History
Train Operator
New York City Transit Authority
New York, NY
01.2019 - Current
- Operated multi-unit subway cars in revenue and non-revenue road service with an emphasis on safe and timely performance.
- Conducted detailed pre-trip inspections on trains for yard movement and revenue service, reporting any mechanical faults to the yard dispatcher.
- Operate doors at stations and terminals and efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
- Ascending and descending from trains and catwalks to roadbeds; walking along elevated sections of track.
- Responded to audible and visual signals such as alarm bells, train whistles, horns, radio conversation, colored lights and fixed miscellaneous signs.
- Supported training initiatives for new hires, providing real-world experience as an experienced mentor in the field of train operations in revenue service for route familiarization and how to navigate in and out of storage yards.
- Communitcated with conductors and operations control center personnel via radio to issue and receive information concerning stops, delays and oncoming trains.
- Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
Operations Manager
American Eagle Outfitters, Inc
New York, NY
09.2013 - 11.2018
- Utilized Microsoft Excel to update payroll system and implement strategic adjustments
- Processed payroll for over 300 employees each week
- Scheduled and coordinated for any required maintenance or technology support within the building
- Performed routine maintenance tasks and ensured the building's upkeep
- Managed procurement of business-critical supplies
- Repaired and maintained all technological equipment in the building.
- Managed overnight cashroom operations
Office Manager
Heslop & Kalba LLP
Brooklyn, NY
11.2011 - 01.2014
- Managed telephone communications with clients
- Coordinate departmental and client meetings.
- Entered data into case management software.
- Prepared court proceedings to be filed
- Maintained office cleanliness and organization.
- Oversaw procurement of necessary office supplies.
- Draft documents for mailing.
Education
Regents Diploma -
Brooklyn Academy HS
Brooklyn, NY08.2009
Skills
- Proactive Work Ethic
- Consistently Dependable
- Strong Solo and Group Work Skills
- Quick Learner
- Strong Verbal And Written Communication
- Flexible Shift Availability
- Timetable management
- Attention to detail
- Punctuality
Timeline
Train Operator
New York City Transit Authority
01.2019 - Current
Operations Manager
American Eagle Outfitters, Inc
09.2013 - 11.2018
Office Manager
Heslop & Kalba LLP
11.2011 - 01.2014
Regents Diploma -
Brooklyn Academy HS