Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Cornejo

San Jacinto,CA

Summary

Skilled technical lead successful at marrying technology and business needs in order to meet changing demands and solve diverse problems. Prepared to leverage several years of experience to take on new role with long-term potential and room for professional growth.

Overview

2025
2025
years of professional experience

Work History

Customer Literacy

Plz Corporation
San Jacinto
11.2023 - Current
  • Loaded and unloaded materials onto or from pallets, trays, racks, and shelves using the lift truck.
  • Performed daily inspections of lift truck to ensure proper functioning and safety.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Accurately recorded any discrepancies found while unloading or loading merchandise into computer system. Utilized RF scanner technology for accurate tracking of product movements.
  • Prepared necessary paperwork such as bills of lading and delivery slips.
  • Assisted with inventory control activities including cycle counts.
  • Operated forklift safely and efficiently throughout entire shift according to company guidelines and OSHA regulations.

Dispatch Supervisor

Charter/ Spectrum Communications Inc
Irwindale, CA
12.2017 - 10.2023
  • Ensured that daily dispatch operations ran smoothly and efficiently. Scheduled, assigned, and monitored the work of dispatchers.
  • Resolved customer complaints in a timely and professional manner. Developed and implemented policies and procedures to improve operational efficiency.
  • Implemented strategies for improved route optimization across all areas of operation. Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
  • Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .

Marine Technician

Marine Corps
, CA
  • Developed and maintained technical documentation for software systems.
  • Provided technical guidance on development projects as well as implementation of new technologies.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems. Analyzed code and corrected errors to optimize output. Coordinate installation of software and implementation of new features.
  • Performed troubleshooting of post-release software faults to support live service and installed software patch design.

Education

Certification - Psychology

University of Phoenix
Tempe, AZ
07-2014

Bachelor of Science - Information And Communication Technology

Marine Corp
07-2012

Skills

  • Incident Reporting
  • Logistics Management
  • Prioritizing calls
  • Critical thinker / Leadership Skills
  • Inventory reporting
  • Dispatch Coordination
  • Customer Relationship Management
  • Electrical Troubleshooting
  • Equipment Maintenance
  • Time Management
  • Repair skills
  • Excel, 35 WPM, proficiency in software
  • Complex coding methods
  • Operating systems
  • Software Development
  • Proficient math aptitude
  • Customer Service-Oriented
  • Forklift Operator Certification, Pallet-Jack Operator, OSHA Compliance
  • Fluent in English/ Spanish

References

References available upon request.

Timeline

Customer Literacy

Plz Corporation
11.2023 - Current

Dispatch Supervisor

Charter/ Spectrum Communications Inc
12.2017 - 10.2023

Marine Technician

Marine Corps

Certification - Psychology

University of Phoenix

Bachelor of Science - Information And Communication Technology

Marine Corp

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Michael Cornejo