Michael Cox
Boone,NC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Bartender/Server
Mellow Mushroom Pizza
Clemson, SC
05.2023 - Current
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Assisted in inventory management, regularly restocking supplies and maintaining accurate records of stock levels.
- Contributed to positive team dynamics by supporting coworkers during peak periods and fostering open communication among staff members.
Bartender/Server
Fozzy’s Bar And Grill
Spring Hill, TN
03.2022 - 02.2023
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender / FOH Manager
Embers Tavern
Columbia, TN
02.2018 - 12.2021
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Barback/Bartender
Andaz Maui At Wailea
Maui HI
01.2015 - 09.2017
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Assisted in setting up and breaking down bar area for special events.
- Learned how to make wide variety of mixed drinks.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Lead Server Bartender Event Specialist
Trump International Hotel Waikiki
Honolulu, HI
01.2010 - 11.2014
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
- Demonstrated versatility by adapting to various bar settings, including fine dining establishments, high-volume nightclubs, and casual pubs.
Education
Culinary Arts
Gros Bonnet Culinary Academy
Honolulu, HISkills
- Multitasking efficiency
- Workplace Safety
- Teamwork orientation
- Cleanliness standards
- Alcohol Knowledge
- Interpersonal abilities
- POS System Operation
- Beverage Preparation
- Excellent customer service
- Food Service
Timeline
Bartender/Server
Mellow Mushroom Pizza
05.2023 - Current
Bartender/Server
Fozzy’s Bar And Grill
03.2022 - 02.2023
Bartender / FOH Manager
Embers Tavern
02.2018 - 12.2021
Barback/Bartender
Andaz Maui At Wailea
01.2015 - 09.2017
Lead Server Bartender Event Specialist
Trump International Hotel Waikiki
01.2010 - 11.2014
Culinary Arts
Gros Bonnet Culinary Academy