Michael Cram
Rehoboth,MA
Summary
Collaborative engineer proficient in virtualization software/hardware solutions. Expertise in resolving test failures and providing technical resolutions without compromising product. In-depth knowledge of Invista and VPLEX. Outstanding communication, recordkeeping and analytical capabilities.
Thorough Engineering Technician equipped with strong attention to detail and recognize potential issues before problems occur. Highly alert while performing job tasks and determined problem-solver.
Talented customer facing engineer with proven history of recommending innovative product implementation ideas to engineers and technologists. Excellent communication and collaboration skills with focus on driving progress and innovation.
Capable professional offering 29 years of expertise. Known for collaborating effectively with people from different cultures and backgrounds and working hard in rigorous environments. Well-versed in Enterprise Datacenter solutions.
Highly experienced public speaker providing technical training for 8+ years including presenting at trade shows with audiences of 400+ and Open System Lectures with 400+ in attendance.
Overview
29
29
years of professional experience
Work History
Sr. Engineering Technologist
Dell EMC
04.2006 - 02.2024
- Managed multiple projects concurrently, ensuring timely completion within budget constraints.
- Performed Alpha and Beta code and hardware testing to identify and evaluate errors and failures.
- Conducted thorough research to identify emerging technologies for potential integration into existing systems.
- Developed innovative solutions to complex engineering challenges, enhancing overall project outcomes.
- Developed test and support equipment recommendations to enhance and streamline testing activities.
- Worked with vendors and other departments to improve quality of products and test yields.
- Provided technical support for internal teams, assisting in the resolution of various engineering-related issues.
- Established clear lines of communication with stakeholders throughout all stages of project development.
- Prepared detailed documentation on design specifications, test plans, and user manuals for new product or major code releases.
- Provided training and mentorship to junior engineers, fostering a collaborative work environment that encouraged ongoing professional growth.
- Collaborated with cross-functional teams to optimize product designs and manufacturing processes.
- Increased equipment reliability through regular maintenance, troubleshooting, and repair tasks.
- Provided technical support for engineering projects to support accuracy and deadline management.
- Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
- Assisted with design and implementation of new engineering processes and procedures to optimize productivity.
- Designed several customer procedures involving product modifications currently implemented.
- Updated documentation such as technical manuals and best practices.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
- Collaborated with marketing for product introduction.
- Presented product overview at several trade shows to include EMC World, Dell World, Cisco Live and Storage Network World.
Sr. Education Specialist
EMC
05.2003 - 03.2006
- Team leader for New Product Readiness Group within Mercer Rd. Training Division of EMC for the installation and implementation training for a new product Invista.
- Recorded ILT video and developed CBT courses for class.
- Tested and developed several engineering solutions for product enabling earlier enhancements for Invista.
- Developed a training course for Linux Red Hat, SUSE and AsianUX for storage attach and kernel/driver Uni/multi processor implementation.
Storage Engineer
EMC
10.2002 - 04.2003
- Contractor for development of PowerPath support for IBM Enterprise Storage Server.
- Provided expert support for each DevOps open system teams developing PowerPath compatibility.
- Assisted each team with host builds to cover all kernel and driver combinations.
Technical Instructor
Integrated Technologies
03.1995 - 05.2001
- Developed and trained open systems courseware for high tech customers
- Taught open systems administration.
- Developed courseware for IBM Storage Systems Division
- Developed open systems courseware for IBM Enterprise Storage Server.
- Became primary instructor for the customer course for implementation of the Enterprise Storage Server managed by IBM Global Services and taught class weekly for 1 1/2 years.
- Developed Open Systems Troubleshooting course which became mandatory for all engineers in the Storage Systems Division.
Education
No Degree - Leadership Development Training
Massachusetts Military Academy
Reading, MASome College (No Degree) - Computer Engineering
Southeastern Massachusetts University
North Dartmouth, MASkills
- Leadership experience
- Technical writing
- Procedure development and testing
- Customer communications
Timeline
Sr. Engineering Technologist
Dell EMC
04.2006 - 02.2024
Sr. Education Specialist
EMC
05.2003 - 03.2006
Storage Engineer
EMC
10.2002 - 04.2003
Technical Instructor
Integrated Technologies
03.1995 - 05.2001
No Degree - Leadership Development Training
Massachusetts Military Academy
Some College (No Degree) - Computer Engineering
Southeastern Massachusetts University