Michael Crepps
Everett
Summary
Proactive and professional Product Application Specialist with Fluke Corporation, adept at driving process improvements and enhancing customer satisfaction through innovative solutions. Proven expertise in technical training and effective communication, delivering impactful results in product application strategies and sales support. Committed to leveraging data analysis to optimize operational goals and foster customer relationships. Excel in communication, problem-solving, teamwork, and adaptability to ensure projects meet and exceed expectations.
Overview
12
12
years of professional experience
Work History
Product Application Specialist
Fluke Corporation
Everett
07.2021 - Current
- Serve as a product expert for the Fluke Industrial Group, developing data for Service, Troubleshooting, and Certification products.
- Deliver comprehensive technical training to sales force, distributors, and end-user customer support teams.
- Facilitate Kaizen and problem solving workshops with stakeholders from various departments within the organization.
- Analyze production process flow to identify areas of improvement and develop solutions for increased productivity.
- Develop solutions tailored to meet customer requirements and enhance satisfaction.
- Develop and implemented product application strategies for new customers.
- Provide extensive sales support and expertise at industry conferences and trade shows.
- Provide technical support to clients regarding product applications.
- Generate technical reports and data as required to support operational goals.
- Resolve customer complaints related to product applications in a timely manner.
- Perform data collection from multiple sources including customer feedback surveys and internal audits.
Field Support Engineer
Fluke Corporation
Everett
11.2016 - 07.2021
- Delivered high-level technical support to internal and external customers via multiple channels.
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Provided training and support for team members on how to use the CRM system effectively.
- Provided remote assistance to customers via phone or online chat services.
- Took ownership of escalated customer issues, ensuring thorough resolution.
- Innovated departmental processes to enhance software functionality and equipment service.
- Researched, diagnosed, and troubleshot customer problems, implementing effective solutions.
- Documented troubleshooting experiences in articles for FAQ aggregation.
- Followed standard procedures for escalating unresolved issues to appropriate teams.
- Provided prompt and accurate feedback to customers, enhancing communication.
- Developed training materials for end-users on new technology implementations.
Technical Associate III
Bio-Rad Laboratories
Woodinville
09.2014 - 11.2016
- Operated, maintained, and troubleshot multiple laboratory instruments, ensuring safety and efficiency.
- Implemented safe laboratory practices in compliance with FDA regulations and Bio-Rad standard operating procedures.
- Participated in meetings or workshops related to technology initiatives within the organization.
- Trained employees on manufacturing equipment and procedures for production start-ups and inspections.
- Utilized SAP for process orders, goods issuance, receipts, labor entry, and material quantity checks.
- Reviewed scheduled BOMs to effectively build and complete Bio-Rad products.
- Inspected production documents (MBRs) prior to supervisor review for accuracy.
- Initiated quality notifications to uphold a responsive and effective production environment.
- Collaborated with various departments to ensure thorough completion of work orders satisfying Bio-Rad's standards.
Lab and Field Assistant
University of Washington
Bothell
01.2014 - 05.2014
- GPS/GIS data collecting (Trimble Juno SB), mapping and analysis through ArcPad and ArcGIS
- Logged collected data into designated databases or spreadsheets accurately.
- Assisted with laboratory work related to collecting and analyzing samples from the field.
- Monitored and documented changes in natural habitats over time.
- Took measurements of water quality parameters such as temperature, pH levels, salinity.
Facilities Employee
Fluke Corporation
Everett
07.2013 - 09.2013
- Assembled workbenches for departments working on Kaizens
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained and repaired various building equipment (HVAC, refrigeration, and plumbing)
- Inspected safety equipment making sure they met the regulation standards around Fluke building
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Art - Environmental Studies
University of Washington
Bothell, WA01.2014
Associates Degree - Integrated Studies
Cascadia Community College
Bothell, WA01.2010
Skills
- Technical training and product application
- Process improvement and quality assurance
- Problem solving
- Effective communication
- Competitive analysis and sales support
- Customer support and product demonstration
- Voice of customer insights
- Data analysis
- Innovation strategies
- Product portfolio management
Websites
- https://www.fluke.com/en/learn/blog/electrical/troubleshooting-electrical-faults-in-industrial-plants-with-a-wire-tracer
- https://www.processingmagazine.com/pumps-motors-drives/article/55093490/fluke-troubleshooting-motors-and-drives
- https://www.youtube.com/watch?v=bNVJZ2ux7nQ
- https://www.rockwellautomation.com/en-us/company/news/the-journal/9-essential-electrical-safety-practices.html
- https://www.pumpsandsystems.com/insulation-resistance-testing-hvac-compressor-motors
- https://www.ecmweb.com/safety/article/55040907/9-ways-to-make-your-next-electrical-installation-safer
- https://www.ecmweb.com/national-electrical-code/article/21272713/the-most-notable-changes-to-the-2023-nec-explained
Volunteer Experience
Maltby Christian Assembly, Youth Intern, 2009, 2012, Involved in coordinating various youth group events, Mentor and engage student attendees, Continue to develop public speaking abilities (i.e. sermons and announcements), Supervisor: Pastor Justin Farley, Pastor Tyler Schaefer
Timeline
Product Application Specialist
Fluke Corporation
07.2021 - Current
Field Support Engineer
Fluke Corporation
11.2016 - 07.2021
Technical Associate III
Bio-Rad Laboratories
09.2014 - 11.2016
Lab and Field Assistant
University of Washington
01.2014 - 05.2014
Facilities Employee
Fluke Corporation
07.2013 - 09.2013
Bachelor of Art - Environmental Studies
University of Washington
Associates Degree - Integrated Studies
Cascadia Community College
Similar Profiles
Melody RipsomMelody Ripsom
Communications Lead at Fluke CorporationCommunications Lead at Fluke Corporation
CHINNA CHOWDANNAGARI SEENAPPA PRAVEENACHINNA CHOWDANNAGARI SEENAPPA PRAVEENA
Leads Management & Data Analyst at Fluke CorporationLeads Management & Data Analyst at Fluke Corporation
Veeraraghavan RamamoorthyVeeraraghavan Ramamoorthy
Staff Software Engineer at Fluke CorporationStaff Software Engineer at Fluke Corporation
Madison PelsorMadison Pelsor
Server at Buffalo Wild WingServer at Buffalo Wild Wing
Mariama JattaMariama Jatta
Registered Nurse at Everett CenterRegistered Nurse at Everett Center