Michael Cretsinger
Genoa Motors
Sycamore,IL
22
years of professional experience
Goal-oriented professional with strong negotiation skills and vehicle knowledge. Proven track record in enhancing customer satisfaction through effective follow-up and excellent service.
Dynamic auto dealer with extensive experience in managing vehicle inventory and optimizing product presentation. Demonstrated success in developing promotional strategies that increased dealership traffic and conversion rates, while consistently delivering high-quality customer service.
Work History
Auto Dealer
19 Years 6 Months- Managed vehicle inventory and ensured optimal display for maximum visibility and sales potential.
- Trained and mentored new sales staff on customer engagement techniques and product knowledge.
- Developed and implemented promotional strategies to boost dealership traffic and increase conversion rates.
- Oversaw customer service operations, resolving issues to enhance satisfaction and loyalty.
- Enhanced dealership reputation through consistent delivery of high-quality service and commitment to customer satisfaction.
- Managed online presence effectively, updating website content regularly and engaging with potential clients via social media platforms.
- Boosted customer satisfaction by providing exceptional service and addressing client concerns promptly.
Ford General Sales Mgr
1 Year 11 Months- Led sales team to exceed quarterly targets through strategic planning and performance monitoring.
- Developed and implemented training programs to enhance staff product knowledge and customer engagement.
- Analyzed market trends to identify growth opportunities, adjusting sales strategies accordingly.
- Fostered strong relationships with key clients to drive loyalty and repeat business.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
Education
High School Diploma
Skills
Strong negotiation skills
Goal-oriented mindset
Vehicle knowledge
Product presentation
Finance
Customer service
Friendly and enthusiastic
Demonstrating vehicle features
Delivering vehicles
Follow-up skills
Timeline
Auto Dealer
Genoa Motors
01.2007 - 07.2026Read More
Ford General Sales Mgr
Jacobs Twin Ford
02.2004 - 01.2006Read More
North High
High School Diploma
Read More