Michael Cromwell
Butternut,WI
Summary
Detail-oriented Automotive Technician with over 4 years of hands-on experience in engine diagnostics, electrical troubleshooting, and preventive maintenance. Expertise in accurately diagnosing and repairing engine, cooling, brake, and electrical issues. Strong problem-solving and communication skills enhance collaboration with service teams and ensure customer satisfaction through timely and safe vehicle performance.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Automotive Technician
Wheelway Auto Supercenter
Fifield, Wisconsin
01.2024 - Current
- Diagnosed engine, electrical, and cooling issues using shop diagnostic equipment.
- Performed oil changes, fluid checks, and scheduled maintenance on customer vehicles.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Collaborated with service advisors to communicate vehicle concerns and repair recommendations effectively.
- Provided exceptional customer service by addressing customer automotive needs and ensuring satisfaction.
- Engaged in technical training courses to expand automotive knowledge and stay updated on industry advancements.
FedEx Driver
VanDyke Parcel Delivery llc.
Rhinelander, Wisconsin
10.2022 - 12.2024
- Delivered parcels along VanDyke Parcel Delivery routes with safe driving practices
- Loaded delivery van with FedEx packages for assigned route stops
- Scanned packages using handheld device during pickup and delivery tasks
- Inspected vehicle before shifts for safety issues and operating readiness
- Verified delivery addresses and matched parcels to route manifests
- Determined optimal routes based on GPS application information and knowledge of local routes.
Automotive Technician
Olsen Auto Repair & Collision Center
Park Falls, Wisconsin
10.2019 - 10.2022
- Executed oil changes, fluid checks, and scheduled maintenance to ensure optimal vehicle performance and customer satisfaction.
- Repaired and replaced worn brakes, belts, hoses, and steering components.
- Diagnosed engine, electrical, and cooling issues using shop diagnostic equipment.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Performed drive ability tests on vehicles after repairs were completed.
- Mounted, balanced, rotated, and repaired tires to enhance vehicle safety and reliability for walk-in and scheduled customers.
- Recorded detailed repair work in service logs. and parts usage in dealership service records.
- Operated a variety of shop equipment safely and efficiently.
Education
Associate of Applied Science - Automotive Technology
Southeast Technical Institute
Sioux Falls, SD05-1991
High School Diploma -
Jones County High School
Murdo, SD05-1985
Skills
- Engine diagnostics
- Electrical troubleshooting
- Scan tool analysis
- Cooling system repair
- Brake inspection
- Vehicle inspection
- Preventive maintenance
- Computer diagnostics
- Electrical repair procedures
- Engine rebuilds
- Suspension systems
- Air conditioning repair
- Problem solving
- Service documentation
- Cost estimation
- Inventory management
- Team communication
- Customer consultation
Certification
- ASE Master Auto technician with L1 advanced performance and A9 Automobile Light Vehicle Diesel engines
Personal Life
Born on October 19th 1967 and grew up on our hard working family farm south of Draper, South Dakota. I started my career my senior year of highschool after my parents sold the farm and bought the service station on the Draper exit along interstate 90. I spent over 25 years there repairing everything from cars, light trucks to grain trucks to motorhomes off the interstate.
Currently I live outside of Butternut Wisconsin with my wife Dawn, and our two English bulldogs Oliver and Izzy.
I enjoy dirt track racing, having even dabbled in it in the past. Most of my hobbies exceed my income so I mostly putter around in my garage on weekends.
Timeline
Automotive Technician
Wheelway Auto Supercenter
01.2024 - Current
FedEx Driver
VanDyke Parcel Delivery llc.
10.2022 - 12.2024
Automotive Technician
Olsen Auto Repair & Collision Center
10.2019 - 10.2022
Associate of Applied Science - Automotive Technology
Southeast Technical Institute
High School Diploma -
Jones County High School