Michael Crosby
Elizabethville,PA
Summary
Goal-oriented professional seeking opportunities for growth and development within an organization. Demonstrates adaptability and a strong capacity for rapid learning in diverse settings. Proficient in applying new knowledge to drive results. Passionate about ongoing education and navigating transitions effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Laborer
Cleveland Cliffs
Steelton, USA
10.2023 - Current
- Inspect rail used for railroad tracks prior to being shipped.
- Making sure the rail meets all customer specifications.
- Qualified saw operator, cut the rails to length by orders.
- Perform general labor duties as assigned.
Assistant Center Manager
CSL Plasma
Mechanicsburg, USA
08.2017 - 10.2023
- Oversaw center operations in absence of the manager, ensuring production goals were met.
- Maintained operational records while consistently meeting deadlines across all timeframes.
- Independently analyzed labor usage to optimize alignment with business demands.
- Facilitated efficient donor flow by addressing issues and implementing solutions.
- Trained staff on various tasks to ensure high proficiency levels across operations.
- Monitored net yields and initiated improvement plans as necessary.
- Collaborated with quality personnel during audits to develop corrective action plans.
- Promoted excellent customer service standards by modeling best practices for staff.
Quality Specialist
CSL Plasma
Mechanicsburg, USA
07.2016 - 08.2017
- Perform final QA review and release for all shipment and associated documents, to ensure shipment meets customer specifications.
- Ensure the center records QA review to ensure thoroughness, accuracy and timeliness of required information. Initiate investigation and ensure documentation of regulatory deficiencies.
- Determine the need for corrective action, ensure appropriate documentation and determine effectiveness of the action.
- Comply with all local, state and federal regulations and laws to include, but not limited to: ADA, Civil Rights, EEOC, FDA, GHA, HIPAA, and OSHA.
- Maintain the Learning Management System to ensure data integrity, report generation and data analysis to comply with company and regulatory standards.
- Responsible for initiating, investigating and close Track Wise reports in a timely manner. Confirm through follow-up, to ensure appropriate corrective action was initiated, implemented, and effective.
- Perform other job-related duties, as assigned.
Education
High School Diploma -
Millersburg Area High School
Millersburg, PA06.1999
Skills
- Emergency response and situation assessment
- Radio communication and public safety
- Map reading and navigation
- Incident prioritization
- Computer proficiency
- Information intake and analysis
- Customer service and conflict resolution
- Critical thinking and decision making
- Active listening and collaboration
- Time management and multitasking
- Basic life support and CPR
Affiliations
- 15 years in a management role in which I successfully operated a plasma center and staff with proficiency in production, quality, and compliance.
- Effectively able to work with various departments and teams to achieve common goals and objectives
- Assistant Fire Chief and Lieutenant for 15 plus years
- Over 27 years’ experience in emergency services
- Over 25 years of customer service background
Certification
National Incident Management System Certifications
- IS-100.b - (ICS 100) Introduction to Incident Command System
- IS-200.b (ICS 200) ICS for Single Resources and Initial Action Incidents
- IS-700.a National Incident Management System (NIMS), An Introduction
- IS-701.a NIMS Multiagency Coordination System (MACS)
- IS-702.a National Incident Management System (NIMS) Public Information Systems
- IS-703.a NIMS Resource Management Course
- IS-704 NIMS Communications and Information Management
- IS-706 NIMS Intrastate Mutual Aid - An Introduction
- IS-800.b National Response Framework, An Introduction
CPR/AED and Basic First Certified
Hazmat Material Operations
Basic Vehichle Rescue Technician
References
References available upon request.
Timeline
General Laborer
Cleveland Cliffs
10.2023 - Current
Assistant Center Manager
CSL Plasma
08.2017 - 10.2023
Quality Specialist
CSL Plasma
07.2016 - 08.2017
High School Diploma -
Millersburg Area High School