Lorenda Maktima
Phoenix,AZ
Summary
Strong and diverse background in social work, administration, and leadership. Dedicated to serving others, managing complex responsibilities, and maintaining professionalism across a variety of settings
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Laborer
Labor Systems
10.2001 - Current
- Supported operations in construction, manufacturing, and other industries, ensuring projects are completed efficiently
- Collaborated with team members to streamline workflows and enhance operational efficiency.
Front Desk Agent/Manager On-Duty
La Quinta Hotel & Suites
04.2019 - 01.2022
- Provided attentive, courteous, and efficient service to all guests, while maximizing room revenue and guest safety through vigilant professionalism
Administrative Assistant
Hopi Tribe
10.2018 - 04.2019
- Coordinated administrative tasks, ensuring efficient office operations and support for team initiatives.
Native American Youth Worker
NACA/YWAM
03.2018 - 09.2018
- 5-month certified internship focused on ministering and aiding vulnerable populations, particularly Native American youth
- Facilitated workshops focusing on life skills, conflict resolution, and teamwork among diverse youth groups.
Retail Store Shift Leader
Giant (Andeavor)
12.2016 - 01.2018
- Trained new employees on operational procedures, fostering a culture of safety and teamwork.
- Supervised team operations to ensure efficient workflow and adherence to safety protocols.
Assistant Manager
Carter Fuels
06.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Tax Preparer/Receptionist
Jackson Hewitt
12.2013 - 04.2016
- Prepared and filed federal and state tax returns for diverse clientele.
- Assisted clients in understanding tax implications of various financial decisions.
- Reviewed financial documents to ensure compliance with tax laws and regulations.
Facilitator/Recruiter
Phoenix Indian Center
01.2013 - 07.2014
- Developed and facilitated culturally relevant workshops to enhance community engagement.
- Coordinated resources and support services to address participant needs effectively.
- Established partnerships with local organizations to expand outreach and service delivery.
Case Manager
Navajo County WIA Program
05.2008 - 05.2009
- Conducted assessments to evaluate client eligibility for various programs and services.
- Monitored client progress, ensuring compliance with program requirements and timelines.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Social Services Director/Nurse's Aide
Winslow Campus of Care
05.2003 - 12.2009
- Directed comprehensive social services programs to enhance community health and well-being.
- Improved client satisfaction by personalizing service plans and incorporating feedback into program improvements.
- Implemented strategic initiatives to optimize resource allocation and service delivery efficiency.
- Collaborated with multidisciplinary teams to develop and execute care plans addressing client needs.
- Oversaw compliance with regulatory standards, ensuring high-quality service provision within the facility.
Education
Associate of Arts - Social Work
Coconino Community College
Flagstaff, AZ05.2007
Skills
- Customer service
- Hazard communication
- Problem-solving skills
- Personal protective equipment (PPE) usage
- Teamwork and collaboration
- Operations management
- Quality assessment
- Two-way radio operation
- Strategic planning
- Staff supervision
- Front office management
- Emergency response procedures
Certification
- Peer Support Certificate , NARBHA - 09/2018
- National Flagger Certification , ADOT - 10/2025-10/2029
- OSHA 10-Construction, ADOT - 10/2025-10/2029
Timeline
Front Desk Agent/Manager On-Duty
La Quinta Hotel & Suites
04.2019 - 01.2022
Administrative Assistant
Hopi Tribe
10.2018 - 04.2019
Native American Youth Worker
NACA/YWAM
03.2018 - 09.2018
Retail Store Shift Leader
Giant (Andeavor)
12.2016 - 01.2018
Assistant Manager
Carter Fuels
06.2015 - 04.2016
Tax Preparer/Receptionist
Jackson Hewitt
12.2013 - 04.2016
Facilitator/Recruiter
Phoenix Indian Center
01.2013 - 07.2014
Case Manager
Navajo County WIA Program
05.2008 - 05.2009
Social Services Director/Nurse's Aide
Winslow Campus of Care
05.2003 - 12.2009
General Laborer
Labor Systems
10.2001 - Current
Associate of Arts - Social Work
Coconino Community College