MICHAEL CROWE
Mental Health Advocate
Lacona,IA
Summary
Experienced in EMS and crisis intervention, seeking a role to utilize leadership, operational management, and mental health expertise to enhance community support and crisis response. Passionate about providing impactful assistance to individuals facing mental health challenges, while driving efficiency and organizational success. Dedicated to making a positive difference in the lives of those in need.
Overview
30
30
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
Work History
Executive Director
Heroes Comfort
Lacona, IA
05.2019 - Current
- Founded and developed a national crisis center for first responders, providing mental health support and resources
- Spearheaded fundraising initiatives, securing over $100,000 in funding for crisis intervention programs
- Expanded service outreach by 40%, connecting first responders to essential mental health services
- Managed a diverse team of volunteers, enhancing operational efficiency and program effectiveness
Paramedic
Monroe County Hospitals and Clinic
Albia, Iowa
10.2024 - Current
- Respond to emergency calls, providing critical pre-hospital care
- Perform life-saving interventions, including CPR, airway management, and trauma care
- Successfully transported over 200 patients, ensuring safe and efficient emergency medical response
- Trained and mentored junior EMS personnel on best practices in emergency medicine
Technical Support Representative
Aureon Contact Call Center
Newton, IA
04.2023 - 10.2024
- Provided technical assistance, resolving an average of 50+ customer inquiries daily
- Researched and escalated complex issues, improving resolution efficiency by 30%
- Led a team initiative to streamline documentation processes, reducing customer wait times
- Recognized for outstanding customer service and problem-solving skills
Video Team Lead
Compelling Church
West Des Moines, IA
05.2021 - 01.2023
- Managed a team of volunteers to ensure seamless video production for services
- Implemented new editing techniques, reducing post-production time by 25%
- Maintained all video equipment and recommended upgrades, improving service quality
Business Owner
Trinity Aerial Design
Lacona, IA
01.2014 - 06.2018
- Provided professional real estate photography, videography, and drone imaging
- Increased client base by 50% through targeted marketing strategies
- Delivered high-quality media content within 24-hour turnaround times
Firefighter/Paramedic
Newton Fire Department
Newton, IA
12.2005 - 01.2013
- Responded to over 1,000 emergency incidents, providing fire suppression and EMS services
- Led fire safety education programs, reaching 5,000+ community members
- Assisted in training new firefighters and EMS personnel, enhancing department preparedness
Education
Bachelor of Science - psychology - Crisis Counseling
Liberty University
Lynchburg, VA 01.2020 - Current
Associate of Applied Science - Mobile Intensive Care Technology
Kansas City Kansas Community College
Kansas City, KS 08.2003 - 05.2005
Skills
Crisis Intervention Strategies
Effective Team Leadership
Operations & Budget Management
Expertise in Advanced Life Support
Patient Care Management
Patient-Centered Treatment Strategies
Skilled in Prioritizing Multiple Responsibilities
Critical Thinking Skills
Team Collaboration
Certification
Paramedic Certification
Timeline
Paramedic
Monroe County Hospitals and Clinic
10.2024 - Current
Technical Support Representative
Aureon Contact Call Center
04.2023 - 10.2024
Video Team Lead
Compelling Church
05.2021 - 01.2023
Bachelor of Science - psychology - Crisis Counseling
Liberty University
01.2020 - Current
Executive Director
Heroes Comfort
05.2019 - Current
Business Owner
Trinity Aerial Design
01.2014 - 06.2018
Firefighter/Paramedic
Newton Fire Department
12.2005 - 01.2013
Associate of Applied Science - Mobile Intensive Care Technology
Kansas City Kansas Community College
08.2003 - 05.2005