MICHAEL CROWELL
Georgetown,TX
Summary
Operations Manager and Military Veteran with extensive experience in leading teams and coordinating complex logistics. Demonstrated success in developing recreational programs, managing budgets, and enhancing operational efficiencies. Proven ability to cultivate partnerships and deliver quality services that meet community needs.
Overview
2027
2027
years of professional experience
Work History
Recreation Program Coordinator
City of Round Rock Parks and Recreation
01.2025 - 09.2026
- Developed, implemented, and coordinated recreational programs and special events for adults ages 50 and older.
- Created seasonal program schedules aligning participant interests with facility availability and community needs to enhance engagement.
- Managed program staffing, including interviewing, hiring, onboarding, training, scheduling, and supporting instructors and contract personnel.
- Coordinated special-event logistics, including purchasing supplies, facility setup and cleanup, volunteer recruitment, vendor communication, and participant registration.
- Promoted programs and events through various channels, increasing visibility and participation within the community.
- Evaluated and coordinated outside vendors, contractors, presenters, and community partners to deliver quality programs and services.
- Maintained registration records, program documentation, seasonal paperwork, attendance data, and revenue reports.
- Assisted with developing, monitoring, and maintaining program budgets while tracking revenue and controlling expenses.
- Designed promotional materials and developed clear program descriptions for classes, workshops, trips, and special events.
- Planned and coordinated recreational trips, including transportation, reservations, participant communication, accessibility needs, rosters, and safety requirements.
- Cultivated strategic partnerships with healthcare providers, senior-living organizations, and community agencies to expand program reach and resources.
- Researched recreation, wellness, and aging-services trends to introduce relevant and engaging opportunities for the community.
- Monitored programs for compliance with departmental policies and safety procedures.
Administrative Associate
City of Round Rock Parks and Recreation
11.2020 - 01.2025
- Acted as the first point of contact for internal and external visitors, responding to phone, email, and web-based inquiries and directing requests appropriately.
- Coordinated meetings, training sessions, and special events, overseeing scheduling, calendar management, and logistical support to ensure successful execution.
- Provided comprehensive administrative support to help the department achieve operational goals and maintain efficient daily operations.
- Drafted professional letters, memoranda, forms, correspondence, and presentations using standard office software.
- Managed incoming and outgoing mail while maintaining organized electronic and physical filing systems to enhance document retrieval.
- Entered, tracked, reviewed, reconciled, and verified data to ensure accuracy, completeness, and timely processing.
- Prepared and routed documents through established approval processes and departmental workflows.
- Maintained online databases and updated departmental webpage content to ensure information remained accurate and current.
Training Manager
United States Army
01.1993 - 01.2020
- Supervised staff of 10 to provide training support for 1,500 personnel, ensuring effective knowledge transfer and skill development.
- Led resource allocation for training, managing ammunition and land locations to support successful training exercises.
- Managed allocation of 400 spaces for annual school attendance, achieving second highest fill rate in the organization.
- Coordinated staffing of deployable personnel for global operations, optimizing readiness and operational capability.
- Prepared 39 executive-level reports for C-suite leadership on equipment and personnel status.
Operations Manager | Chemical, Biological, Radiological, & Nuclear
United States Army
Various Locations
01.1993 - 01.2020
- Managed Defense Travel Systems Unit Program, approving, reviewing, and auditing all government travel cards to ensure compliance and accuracy.
- Reviewed, approved, and reconciled 500+ travel payment documents and government credit cards; ensured staff's proper compensation by comparing receipts and account summaries.
- Risk Management for Training operations and sets up logistic care of operation; connects and loads trailer to truck, and drives to field designated site to provide a place for training; connected communications, internet, email to coordinate logistical support for training exercise.
- Coordinated resources to publish and track operational directives, providing project support that facilitated effective execution of operations.
- Developed cohesive team environment by teaching cross-functional classes, ensuring seamless continuation of operations.
- Maintains records for equipment issued or removed from service by filing forms in either personnel, station, or vehicle records; enters information into spreadsheet and/or database to track the levels of inventory and budgetary expense, and vehicle maintenance.
- Tracked yearly inspection dates and repairs for personnel protective gear and equipment, entering serial numbers into spreadsheets and databases.
- Research vendors for acquisition to obtain at minimum three quotes for Request for Quote process.
- Assisted with purchases and sent Purchase Order to vendor. Reviewed and sent invoice to appropriate personnel to disperse payment to vendor.
Operations Manager | Intelligence
United States Army
- Provided multidiscipline intelligence collection, exploitation, and analysis of information for executive use.
- Managed Defense Travel Systems Unit Program. Approved and reviewed and Audited all government travel cards for unit.
- Coordinated management and utilization of 20K rounds for training operations, enhancing organizational operational readiness.
- Risk Management for Training operations and sets up logistic care of operation; connects and loads trailer to truck, and drives to field designated site to provide a place for training; connected communications, internet, email to coordinate logistical support for training exercise.
- Researched vendors for supply acquisition, obtaining a minimum of three quotes for the Request for Quote process to ensure competitive pricing.
- Facilitated purchases by coordinating with vendors and processing orders. and sent Purchase Order to vendor. Sent invoice to appropriate personnel to disperse payment to vendor.
- Led a team of 7 employees while maintaining and accounting for equipment valued at $700K
- Managed the staffing documents for 6 organizations that totaled 1.5K assignments
- Supported 4 large organizations; regularly provided assistance to solve operational challenges.
Education
Associate of Science - Criminal Justice
Northampton Community College
Bethlehem, PASkills
- Program development
- Program Evaluation
- Program Assessment
- Budget management
- Vendor coordination
- Operations
- Inventory tracking
- Staff training
- Training development
- Mentorship
- Technical Writing
- Organizational skills
NOTABLE AWARDS
Bronze Star Medal | Meritorious Service Medal (5) | NATO Medal (2)
Specialized Military Training:
Operations Planning Course | Global Positioning Tracking System | Combat Lifesaver Course | Bus Driver | Nuclear Biological Chemical Reconnaissance & Defense Courses | Leadership Development Course | Advanced Leadership Development Course | Senior Leadership Development Course
Timeline
Recreation Program Coordinator
City of Round Rock Parks and Recreation
01.2025 - 09.2026
Administrative Associate
City of Round Rock Parks and Recreation
11.2020 - 01.2025
Training Manager
United States Army
01.1993 - 01.2020
Operations Manager | Chemical, Biological, Radiological, & Nuclear
United States Army
01.1993 - 01.2020
Operations Manager | Intelligence
United States Army
Associate of Science - Criminal Justice
Northampton Community College