Michael Cruickshank
Summary
Dynamic Business Analyst with a proven track record across various industries. I specialize in system research and implementation. Expert in data security and compliance, I enhance business processes through effective communication and technical analysis, ensuring stakeholder alignment and project success. Recognized for optimizing system features and improving data protection practices.
Overview
7
7
years of professional experience
Work History
Technical Business Analyst
Equifax
01.2023 - Current
- Managed stakeholder expectations and deliverables, aligning project outcomes with business objectives.
- Delivered subject matter expertise for application team and client migrations, facilitating smooth transitions and operational continuity.
- Collaborated with cross-functional teams and management to integrate system features.
- Collected and organized client system requirements for ongoing support.
- Implemented updated information security practices to enhance data protection.
Business Systems Support Analyst
AccordCare
01.2022 - 01.2023
- Coordinated recruitment and integration efforts across eight states and 20+ offices to improve operational alignment.
- Developed user training programs and communication strategies to increase data entry accuracy and user adoption.
- Collaborated on IT infrastructure implementation for acquisitions, increasing business process efficiency.
- Gathered and analyzed key requirements from internal stakeholders to align projects with business needs.
- Analyzed data collection practices to enhance reporting accuracy and effectiveness.
Data Management Specialist
Ninth District Opportunity, inc.
01.2020 - 01.2022
- Executed administrative security and analytics to enhance database system management.
- Coordinated technology updates and implemented paperless document systems organization-wide.
- Introduced digital document system, enhancing business process efficiency.
- Resolved complex issues through troubleshooting protocols across multiple departments.
- Designed outreach and recruitment program through implementation of new application system.
- Strengthened parent engagement via improved outreach and monitoring systems.
IT Analyst - Contract
Recro Pharma (now Bend BioScience)
01.2019 - 12.2019
- Prioritized work orders and tickets, ensuring timely technical support across divisions to minimize downtime.
- Delivered technical solutions addressing root-cause analysis findings, improving system reliability for internal stakeholders.
- Collaborated on rollout of system-wide updates, strengthening infrastructure and facilitating smoother operations across the enterprise.
Education
BBA - Management Information Systems
Georgia Gwinnett College
Lawrenceville, GA12-2018
Skills
- Requirements gathering
- Data analysis
- System implementation
- Data Security and Compliance
- Technical analysis
- Project management
- Process optimization
- Communication Skills
Timeline
Technical Business Analyst
Equifax
01.2023 - Current
Business Systems Support Analyst
AccordCare
01.2022 - 01.2023
Data Management Specialist
Ninth District Opportunity, inc.
01.2020 - 01.2022
IT Analyst - Contract
Recro Pharma (now Bend BioScience)
01.2019 - 12.2019
BBA - Management Information Systems
Georgia Gwinnett College