Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL CUMBO

Buffalo,NY

Summary

Dynamic and results-driven professional with experience at American SALES and MDP. Proven ability in packaging and labeling, enhancing efficiency through streamlined processes. Self-motivated and disciplined, I excel in maintaining organized environments and fostering positive customer relationships, achieving significant reductions in outstanding debts while ensuring high standards of cleanliness and organization.

Overview

2026
2026
years of professional experience

Work History

Warehouse Worker

American SALES
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Collector

MDP
01.2023 - Current
  • Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
  • Streamlined debt collection processes for increased efficiency in the workplace.
  • Collected on delinquent accounts to reduce overdue balances.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Janitorial Worker

Saint Bernard RC
01.2001 - 10.2008
  • Swept hard surface floors using broom or push broom dust mop.
  • Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
  • Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.

Education

GED -

Kensington High School
Buffalo, NY

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing

Timeline

Collector

MDP
01.2023 - Current

Janitorial Worker

Saint Bernard RC
01.2001 - 10.2008

Warehouse Worker

American SALES

GED -

Kensington High School

Similar Profiles

CREATE PROFILE