MICHAEL D. SALAZAR
Lodi,NJ
Summary
I’m a performance-driven banking and operations professional with over a decade of experience supporting customers, strengthening goal performance, and ensuring accuracy in high-volume environments. I take pride in being someone teams can rely on, someone who delivers consistent results while maintaining excellent customer relationships and operational integrity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Citizens Bank
04.2021 - Current
- Achieved 150–180% of goals, enhancing customer experience with over 112% CES.
- Enhanced cross-selling by conducting needs-based conversations to align products with customer needs.
- Ensured compliance with accuracy and documentation standards while managing high-traffic customer interactions.
- Achieved recognition for consistently meeting performance expectations and providing leadership support to team members.
Store Manager
GNC
02.2020 - 03.2021
- Achieved district‑top performance and increased CSAT by 16.5%.
- Improved conversion rates and average ticket size through strategic leadership on the sales floor, driving revenue growth.
- Managed visual standards and merchandising while overseeing inventory accuracy and shrink control to maintain operational efficiency.
- Developed high‑performing teams through daily sales huddles and KPI coaching, enhancing team collaboration and sales effectiveness.
Assistant Manager
The Vitamin Shoppe
04.2016 - 02.2020
- Coached and developed team of 8+ associates, leading to consistent sales goal achievement.
- Ensured store compliance and merchandising standards while maintaining accurate daily operations.
- Supported inventory flow and product education, coordinating with vendors to enhance store readiness.
Education
Some College (No Degree) - Business Administration
Fairleigh Dickinson University
Teaneck, NJHigh School Diploma -
High Tech High School
Secaucus, NJSkills
- Customer relationship management
- Consultative selling
- Sales forecasting
- Operational management
- Risk compliance
- Problem solving
- Data entry
- Bilingual in Spanish and English
Accomplishments
• Consistently exceeded sales, service, and referral goals across multiple years and locations.
• 2025 Performance: 101.66%, 123.62%, 132.77%, 148.82% quarterly achievement.
• Maintained 112%+ CES across all quarters.
• Increased Sales Credits from 94.82% → 165.81%.
• Recognized Top 10 Banker in Bergen/Essex Region with 150%-180% to goal.
• 2025 Performance: 101.66%, 123.62%, 132.77%, 148.82% quarterly achievement.
• Maintained 112%+ CES across all quarters.
• Increased Sales Credits from 94.82% → 165.81%.
• Recognized Top 10 Banker in Bergen/Essex Region with 150%-180% to goal.
Languages
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Certification
NMLS ID#2364000
Timeline
Relationship Banker
Citizens Bank
04.2021 - Current
Store Manager
GNC
02.2020 - 03.2021
Assistant Manager
The Vitamin Shoppe
04.2016 - 02.2020
Some College (No Degree) - Business Administration
Fairleigh Dickinson University
High School Diploma -
High Tech High School