Michael Daluz
Kerrville,TX
Summary
Dynamic professional with a robust background in customer service and carpentry, co-owned Elkhorn Remodeling. Excelled in project management, from conception to completion, ensuring 100% customer satisfaction. Skilled in Xactimate and adept at fostering client relationships, my diverse experience spans food service to custom carpentry, showcasing unparalleled adaptability and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer service / food handler / Event planning
Cafe on the Ridge
01.2019 - Current
- Customer service / food handler / Event planning and all other aspects of the restaurant
Co-Owner and carpenter
Elkhorn remodeling and custom carpentry
Kerrville, TX
01.2018 - Current
- Customer service is number one
- Walk the customer through the whole process of their custom remodel from start to finish
- Custom tile work to custom decks/patio covers and room extensions
Education
Associates - business
Houston, Tx05.2000
Skills
- ALL-LINES TRAINING
- MOCAT extensive classroom training
- Industry terminology
- Customer satisfaction skills
- MOCAT Adjuster Training Course
- Claim management
- Scoping
- Xactimate
- Identify damage
- Repair vs replace
- Photo import
- Annotate
- Sketch interiors
- Sketch roofs
- Sketch staircases
- Sketch exteriors
- Sketch multi-story
- Basic line-item entry
- Construction
- Remodeling
- Proficient in Xactimate
- Computer programs
- Customer service
- Business owner
- Food preparation
- Workstation organization
- Order taking
- Opening and closing procedures
- Food safety compliance
- Food storage
- Menu design
- Equipment operation
- Safe handling guidelines
- Sanitation procedures
- Product merchandising
- Food presentation
- Supply coordination
- Safe food handling
- Special dietary requirements
- Menu planning
- Recipe execution
Certification
- Texas All-Lines License, License Number: 3202698, Issued: July 2024
- Xactimate Level 1 Certification, July 2024
- State Farm Property and Estimatics Certification
- MOCAT Certification, 07/24
- Carrier-Specific Storm Preparedness Course CATAdjuster
References
References available upon request.
Timeline
Customer service / food handler / Event planning
Cafe on the Ridge
01.2019 - Current
Co-Owner and carpenter
Elkhorn remodeling and custom carpentry
01.2018 - Current
Associates - business
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