Michael Darby
Air Export Customer Service And Brokerage Associate
Arlington Heights,IL
Summary
Experienced Air Export Agent with over 3 years of experience in Air Export side of Freight Forwarding . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Air Export Customer Service And Brokerage Associat
Expeditors International
Bensenville, IL
05.2019 - Current
- Quoted, booked, and processed shipping documents from A-to-Z for the Airlines for +1 year.
- Effectively communicated with customers regarding tracking, transit delays, trace investigations, damage issues, as well as filing Preliminary Notices for Claims and providing revisions on shipping documents for customs related issues revising rate coverage where appropriate. +2 year experience
- Instructed, trained and guided fellow associates how to Quote, process shipping docs, and how to use our software and databases to effectively track shipments during processing and tracking shipments in transit after dropping to the carriers.
Sales Associate
Walmart
Lake Zurich , IL
01.2015 - 10.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
Sales Associate
Marianos Fresh Market
Palatine, IL
06.2010 - 09.2012
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Bachelor of Arts - History
Trinity International University
Deerfield, IL 08.2012 - 12.2015
No Degree - General Studies
William Rainey Harper College
Palatine, ILHigh School Diploma -
Rolling Meadows High School
Rolling Meadows, IL 06.2005 - 06.2009
Skills
Customer service skills
Teamwork and Collaboration
Data Entry
Shipment tracing
Training and Development
Multitasking Abilities
Vendor relations
Timeline
Air Export Customer Service And Brokerage Associat
Expeditors International
05.2019 - Current
Sales Associate
Walmart
01.2015 - 10.2018
Bachelor of Arts - History
Trinity International University
08.2012 - 12.2015
Sales Associate
Marianos Fresh Market
06.2010 - 09.2012
High School Diploma -
Rolling Meadows High School
06.2005 - 06.2009
No Degree - General Studies
William Rainey Harper College