Saaberah Dainty-Smith
Newark,NJ
Summary
Accomplished Air Export Agent with a proven track record at World Courier Inc., adept in dangerous goods handling and enhancing customer satisfaction. Excelled in streamlining export documentation, reducing transit times, and negotiating rates, significantly boosting efficiency and client trust. Skilled in freight forwarding and offering exceptional service, consistently achieving seamless project execution and cost-effective solutions.
Overview
7
7
years of professional experience
Work History
Air Export Agent Level 2
World Courier Inc.
Kearny, NJ
03.2021 - Current
- Streamlined air export processes by implementing efficient documentation and communication procedures
- Managed complex export projects from inception to completion, ensuring seamless execution of all tasks
- Resolved shipment issues swiftly, demonstrating excellent problem-solving abilities in high-pressure situations.
- Improved team productivity by providing ongoing training and support to junior agents.
- Negotiated competitive rates with carriers to reduce transportation costs for clients.
- Provided expert guidance on shipping requirements for specialized cargo types
- Enhanced customer satisfaction with timely and accurate shipment updates, providing exceptional service.
- Expedited urgent shipments through effective coordination with carriers, reducing transit times significantly.
- Documented waybill data and dimensions and weights of cargo in computer database
- Completed AES filings for U.S. Customs exports requirements
- Verified shipments against documents to maintain accuracy.
- Followed requirements and regulations for dangerous goods handling.
- Determine most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
Export Agent
Swissport Inc
Newark, NJ
07.2017 - 03.2021
- Documented waybill data and dimensions and weights of cargo in computer database.
- Processed live animal and perishable shipments in compliance with regulatory guidelines.
- Followed requirements and regulations for dangerous goods handling as a dangerous goods specialist
- Strengthened relationships with vendors and partners by providing exceptional customer service and support.
- Implemented process improvements within the department to reduce errors and increase efficiency in daily operations.
- Ensured compliance with international trade regulations, reducing potential legal issues for the company.
- Provided training to new team members on industry best practices, improving overall departmental performance levels.
Education
Newark Board of Education
Newark, NJSkills
- Dangerous Goods Handling
- Warehousing Operations
- Booking Management
- Export Documentation
- Shipping Regulations
- Rate negotiation
- Freight Forwarding
- Filing skills
- Customer service skills
- Paperwork preparation
- Invoice Preparation
Timeline
Air Export Agent Level 2
World Courier Inc.
03.2021 - Current
Export Agent
Swissport Inc
07.2017 - 03.2021
Newark Board of Education