Summary
Overview
Work History
Education
Skills
Certification
Safety Award 2002 Ford Motor Co
Languages
Interests
Timeline
Generic

Michael Darnell

Crown Point,IN

Summary

Versatile professional with a track record of enhancing customer satisfaction and streamlining delivery processes at Autofrost Co. Leveraged package handling expertise and exceptional time management to achieve high on-time delivery rates. Demonstrated strong interpersonal skills, fostering positive client relationships and contributing to a team-oriented environment. Achieved significant efficiencies, evidenced by reduced delivery times and fuel costs. I Have over 20 years of factory and fabrication shop experience, including Fork Truck driving and Overhead Crane operation as well as drill press and shear operation. I am also experienced with the use of grinders and power sanders.I have over 40 hours of safety training and always follow safety guidelines to the letter, at Ford safety was job one . i also had 40 hours of diversity training thru ford and i get along well with all my coworkers. i am a high energy person , who is always in a positive mood and i work well in a group or alone.i take pride in my work, and i pride myself with excellent punctuality and a great attendance record's always follow safety protocols and never cut corners. i feel my experience and dedication would make me a great fit for your company.

Overview

33
33
years of professional experience
1
1
Certification

Work History

DELIVERY

AUTOFROST CO.
05.2023 - 04.2024
  • Achieved high on-time delivery rates through careful route planning and time management skills.
  • Enhanced customer satisfaction by ensuring timely and accurate deliveries.
  • Supported fellow team members during busy periods by assisting with additional deliveries when necessary.
  • Guided client in creating strategies involving service, sales, marketing, channels, vendor and overall customer experience.
  • Adhered strictly to company guidelines on personal appearance, vehicle cleanliness, and overall professionalism while representing the organization in public settings.
  • Balanced workload efficiently between multiple deliveries during peak hours without compromising quality of service.
  • Resolved customer issues promptly and professionally, maintaining a positive brand image.
  • Collaborated with sales teams to ensure smooth product transitions from order placement to final delivery.
  • Managed complex delivery for given clients and supervised book of business across multiple accounts.
  • Established strong relationships with clients, leading to repeat business and positive reviews.
  • Assisted in warehouse operations, including loading and unloading trucks, to expedite the delivery process.
  • Streamlined delivery processes for increased efficiency and reduced delivery times.
  • Reduced fuel costs by optimizing routes and driving techniques while adhering to company environmental policies.
  • Provided excellent customer service during deliveries, answering questions about products and services as needed.
  • Utilized GPS technology effectively for accurate navigation, minimizing delays due to wrong turns or missed addresses.
  • Coordinated with team members for seamless handoffs of packages and efficient route planning.
  • Handled cash transactions securely when required for payment-on-delivery orders, maintaining accuracy in financial records.
  • Communicated clearly with dispatchers regarding potential issues or delays affecting scheduled deliveries.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Coordinated efficient routes and schedules for [Number]-driver team.
  • Fielded customer questions and complaints and rectified issues.
  • Engaged customers to discuss business needs and explore opportunities to increase sales.
  • Planned delivery routes according to traffic, weather and types of delivery.

Delivery Driver

ETC THRIFT STORE
09.2021 - 05.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

ENGLISH SCHOOL TEACHER

THE BRITISH SCHOOL
09.2009 - 06.2019
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Improved classroom management by implementing consistent routines and clear expectations for behavior.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Created and implemented activities to foster critical thinking skills of students.
  • Kept classroom organized, clean and safe for students and visitors.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.

ASSEMBLER

FORD MOTOR CO
01.1991 - 10.2008
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Ensured timely order fulfillment with efficient prioritization of tasks for various projects simultaneously.

Education

High School Diploma -

CROWN POINT HIGH SCHOOL
CROWN POINT IN
06-1985

Skills

  • Package handling
  • Loading and unloading
  • Customer Satisfaction
  • Warehouse Operations

Certification

i formerly held a fork truck certification at ford motor company from 2000 - 2008

I also was certified in CPR and first aid thru the Ford Motor Company 2002-2008

Safety Award 2002 Ford Motor Co

In 2002 during Fords 100th year anniversary i was surprised by being given a safety award recommended by my foreman for my continual safety performance and ensuring my area always met the safety protocalls  and my picture was even featured in the Chicago Tribune i believe my mother still has a copy of the newspaper story.

Languages

Spanish
Limited Working

Interests

  • Reading
  • I participate in a variety of outdoor recreational activities
  • i enjoy lifting weights and Cardio exercise and i always try to maintain my physical fitness
  • i am an outdoor enthusiast and an animal lover
  • i have travel to several countries and i enjoy seeing new places and learning about their cultures

Timeline

DELIVERY

AUTOFROST CO.
05.2023 - 04.2024

Delivery Driver

ETC THRIFT STORE
09.2021 - 05.2023

ENGLISH SCHOOL TEACHER

THE BRITISH SCHOOL
09.2009 - 06.2019

ASSEMBLER

FORD MOTOR CO
01.1991 - 10.2008

High School Diploma -

CROWN POINT HIGH SCHOOL

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Michael Darnell