Michael Daves
Rockville,MD
Summary
Dedicated Customer Service Specialist providing skills and insights to prioritize business solutions in a fast-paced working environment. Connector of people and organizations in all efforts as part of team to utilize systems and communication to achieve business goals.
Overview
8
8
years of professional experience
Work History
Social Media Marketing Manager
Fitzgerald Auto Group
Frederick, MD
05.2022 - Current
- Google My Business Management: Oversee and update over 25 Google My Business profiles, ensuring accurate information and enhancing local SEO efforts.
- Daily Content Creation: Curate engaging posts, videos, and images for Facebook, TikTok, Instagram, and YouTube to maintain a strong online presence while monitoring impressions, views and additional insights.
- Media Strategy Development: Plan and execute creative media strategies to boost brand awareness and customer engagement.
- Customer Interaction: Respond to customer inquiries and engage with the audience to build a positive online community.
- Performance Tracking: Monitor analytics and performance data to optimize future content and strategies
- Dealership Documents: Develop dealership materials, including updates, seasonal promotions, and marketing collateral.
Summer Camp Coordinator
Good Counsel High School
Olney, MD
06.2021 - 09.2021
- Management and administration of camps and advertisements on a daily basis using platforms and people for efficiency.
- Safety and health screening, as well as emergency/COVID protocol in deadline driven environment.
- Managed camp finances, setting registration fees, and submitting budget requests.
- Prepared annual budget, focusing on details to meet operational and staffing needs, including payroll, food, and supplies.
Marketing Sales Support
Fitzgerald Auto Group
Frederick, MD
02.2020 - 06.2021
- Developed dealership seasonal buyer protection plans.
- Photographed and uploaded images of all new and pre-owned vehicles upon arrival at the dealership lot.
- Assessed website and implemented enhancements to increase traffic and generate revenue.
Customer Service Assistant
Jim Coleman Honda
Clarksville, MD
05.2016 - 06.2019
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Resolution of customer problems to deliver top-notch customer service.
Education
Bachelor of Science - Marketing
Mount Saint Mary's University
Emmitsburg, MD06.2020
Skills
- Google Suite
- Google Analytics
- Microsoft Office
- Google Business
- Social Media
- Technology
- Collaboration
- Organizational skills
- Customer service
- Problem Solving
- Performance Tracking
- Critical Thinking
- Consistency
Timeline
Social Media Marketing Manager
Fitzgerald Auto Group
05.2022 - Current
Summer Camp Coordinator
Good Counsel High School
06.2021 - 09.2021
Marketing Sales Support
Fitzgerald Auto Group
02.2020 - 06.2021
Customer Service Assistant
Jim Coleman Honda
05.2016 - 06.2019
Bachelor of Science - Marketing
Mount Saint Mary's University
Similar Profiles
Christopher DoyleChristopher Doyle
Express Service Technician at Fitzgerald Auto Mall Of Clearwater - HyundaiExpress Service Technician at Fitzgerald Auto Mall Of Clearwater - Hyundai
Michael TorresMichael Torres
Salesperson/Finance Specialist at Fitzgerald Auto MallsSalesperson/Finance Specialist at Fitzgerald Auto Malls
Helen HuberHelen Huber
Guest Experience Manager/ Administration at Fitzgerald Auto MallGuest Experience Manager/ Administration at Fitzgerald Auto Mall